Andrea Obas
Miami,FL
Summary
Knowledgeable, Professional Office Administrator skilled in administrative support and customer service. Bringing 10 years of experience managing fast-paced, multi-department operations. Strong planning, problem solving and communication skills. Punctual Administrative known for having terrific work ethic and dynamic communication skills. Well-versed in Windows and experienced delivering high level of support. Dedicated and driven Administrative Officer bringing top strengths in balancing multiple responsibilities, communication and organizing workflows gained during 10+ years in various fields. Adept at producing reports and letters, who demonstrates strong time management and prioritization skills with the significant ability to work well both in a team and independently.
Overview
7
7
years of professional experience
Work History
Server
Cheesecake Factory
Aventura, FL
04.2021 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for popular restaurant with social relevancy and intentionality.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Behavior Health Specialist- Admin
Citrus Health Network
Hialeah, FL
11.2022 - 06.2023
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
- Spearheaded projects that included the adoption of modern technologies, behavioral health training programs, and the development of better communication channels to ensure that company policies and standards remained upheld.
- Support in research resolution of problems and inquiries to render staff solution methodologies.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Various administrative tasks and clerical maintenance
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Prepared reports to summarize clients' mental health status and treatment progress.
Compliance Coordinator
North American Hospitality Group South
Miramar, FL
02.2017 - 03.2020
- Liaised with executives, stakeholders and managerial staff to initiate, devise and implement various projects aimed at streamlining operations and enhancing efficiency within the facility.
- Directed and oversaw daily activities of office personnel.
- Educated employees by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant work practices.
- Spearheaded special project initiation and implementation across various departments simultaneously
- Conducted annual performance evaluations of office staff to monitor progress and recommend professional growth plan.
- Promoted compliance by advising management on needed or prohibited actions to comport with government regulations.
- Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Developed risk assessment models to identify potential compliance risks.
- Assisted with development of compliance objectives and strategies.
- Created and maintained compliant work environment.
- Evaluated and monitored supplier and partner relationships to support compliance.
- Prepared presentations and proposals, assisted in bookkeeping and produced budget reports.
- Maintained business records by updating customer information.
- Served as central point of contact for all outside vendors needing to gain access to building.
- Worked with vendors to obtain quotes, negotiate contracts and handle 10 shipments per week.
Education
Professional Certification - Project Management
Google Professional/ Coursera
Miami, FL05.2023
Bachelor of Arts - Healthcare Administration
Ashford University
Clinton, IA07.2014
Skills
- Meeting & Agenda Support
- Google Suite
- Billing and invoicing
- Issue response and resolution
- Daily, monthly and yearly reports skills
- Expense reporting
- Reimbursement
- Document retrieval
- Cash deposit preparation
- Check processing
- Multi-line phone systems
- Records management systems
- Accounting Administrative
- Sensitive material handling
- Calendar management
- 10-key proficiency 55wpm
- Transporting files
- Program file distribution
- Team collaboration
- Organizational skills
- Time Management
- Maintenance planning
- Strategic thinker
- Microsoft Office Suite (Outlook, Word, Excel, One Note, Power Point)
- Avatar & Aloha Software Maneuverability
- Account Reconciliation
Timeline
Behavior Health Specialist- Admin
Citrus Health Network
11.2022 - 06.2023
Server
Cheesecake Factory
04.2021 - Current
Compliance Coordinator
North American Hospitality Group South
02.2017 - 03.2020
Professional Certification - Project Management
Google Professional/ Coursera
Bachelor of Arts - Healthcare Administration
Ashford University