Andrea O'Boyle
Buffalo,NY
Summary
Accomplished Senior BSA/AML Investigations Analyst with a proven track record at AML Right Source, enhancing AML program performance and team quality by 5%. Expert in transaction monitoring and project coordination, I excel in developing comprehensive risk assessments and training programs. Experienced in reviewing financial documents and digital records. Effective at directing, monitoring and inspiring team members to complete accurate and timely investigations and reports. Talented in training employees, solving complex problems and making sound decisions.
Overview
4
4
years of professional experience
Work History
Senior BSA/AML Investigations Analyst
AML Right Source
02.2022 - Current
- Supported senior management by creating daily reports that highlighted key metrics related to AML program performance.
- Evaluated transaction patterns to create comprehensive reports detailing customer profiles and their corresponding risk ratings.
- Developed and managed a team of Quality Review Analysts, increasing the team's average quality score by 5%.
- Developed and lead training programs for new employees.
- Exceeded production and quality expectations as an Investigations Analyst while performing management roles.
Personal Banker
Citizens Bank
07.2021 - 02.2022
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Trained Junior Bankers to develop their professional skills.
Head Customer Service Representative
Lake Shore Savings Bank
01.2020 - 07.2021
- Trained teams of customer service representatives at multiple branches on customer service best practices.
- Assisted customers with financial transactions.
- Performed daily audits of teller cash drawers, ATM cash, and vault cash.
Education
Bachelor of Arts - Communications And Professional Writing
SUNY College At Cortland
Cortland, NY05.2018
Skills
- Transaction monitoring
- Suspicious Activity Reporting
- Enhanced Due Diligence
- Project Coordination
- Data Collection
- Microsoft Excel
- CRM system proficiency
- Report Generation
Timeline
Senior BSA/AML Investigations Analyst
AML Right Source
02.2022 - Current
Personal Banker
Citizens Bank
07.2021 - 02.2022
Head Customer Service Representative
Lake Shore Savings Bank
01.2020 - 07.2021
Bachelor of Arts - Communications And Professional Writing
SUNY College At Cortland