Andrea O'Bryan
Hamilton,OH
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication, negotiation, relationship building, and problem solving. Committed to providing top tier customer service. Innovative in leveraging product knowledge and utilizing the strengths of other team members and vendors to create solutions and increase customer satisfaction, retention, and loyalty. Technical aptitude, flexible and adaptable. Able to successfully interact with team members at all levels of the organization and public.
Overview
20
20
years of professional experience
Work History
Sales and Service Representative
MRC Global
01.2019 - Current
- Cultivated long-term client relationships by maintaining open communication channels and providing exceptional service.
- Investigated and resolved customer inquiries and complaints quickly.
- Implemented sales strategies to increase profits.
- Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
- Liaised with sales, operations, and management teams to develop solutions and accomplish shared objectives.
- Prepared quotes and orders for customers using ERP system.
- Sourced non-stock materials for customers.
Inside Sales
Riverfront Steel
02.2017 - 01.2019
- Demonstrated flexibility and adaptability by successfully managing accounts across various industries, showcasing versatility as an Inside Sales Account Manager.
- Boosted sales performance by implementing effective inside sales strategies and techniques.
- Collaborated with colleagues in production, design and transportation to provide a superior customer experience while maintaining healthy profit margins.
- Reviewed customer drawings and used nesting software to minimize waste on large cutting jobs.
- Provided comprehensive after-sales support, addressing any issues or concerns promptly to maintain positive client relationships.
Inside Sales Representative
The Macomb Group Inc.
08.2013 - 02.2017
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service and addressing concerns promptly.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Education
No Degree - Business Management
Columbus State Community College
Columbus, OHNo Degree - General Studies
West Virginia University At Parkersburg
Parkersburg, WVSkills
Performance Tracking
CRM software proficiency
Microsoft Office
Product and service knowledge
Customer Service
Customer Relationship Building
Account Management
Problem Resolution
Work Prioritization
Timeline
Sales and Service Representative
MRC Global
01.2019 - Current
Inside Sales
Riverfront Steel
02.2017 - 01.2019
Inside Sales Representative
The Macomb Group Inc.
08.2013 - 02.2017
No Degree - Business Management
Columbus State Community College
No Degree - General Studies
West Virginia University At Parkersburg
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