Andrea Oddis
San Marcos,CA
Summary
Dynamic professional with 15+ years international experience in luxury hospitality, customer service, and sales, including leadership roles. Skilled in team management, operations, and delivering top-tier guest experiences. Experienced in data-driven decision-making and reporting. Now transitioning into a corporate role with a focus on data analysis and generative AI, bringing analytical thinking, customer insight, and a drive for process optimization and smart, data-informed strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Hotel Tiber
03.2022 - 03.2025
- Managed hotel restaurant operations with €2M+ annual revenue.
- Oversaw 200+ banquets/events annually in coordination with sales team.
- Project management using Monday.com: forecasting, event scheduling, revenue reporting.
- Hired/trained staff; reinforced company values and service standards(50+employees)
- Delivered performance reports and operational updates to stakeholders.
- Collaborated daily with HR, Marketing, and Finance departments.
- Controlled inventory and handled daily financial closings.
Customer Service Advisor
Webhelp (Inditex)
11.2020 - 05.2021
- Provided support in Spanish, English, and Italian across phone and digital platforms.
- Managed 50+ customer requests per day with 95% issue resolution rate.
- Reported customer satisfaction metrics to team leads for quality monitoring.
Sales & Customer Service Agent
Avis Budget Group
05.2017 - 11.2017
- Processed reservations, upsold services increasing total sales by 50%.
- Supported a team of 20 employees in achieving 400+ daily rental agreements and resolved customer inquiries.
- Helped service efficiency and booking accuracy across internal teams.
Guest Satisfaction Representative
Walt Disney World for Delaware North
04.2015 - 04.2016
- Delivered premium guest service in a high-volume restaurant (2,500+ guests/day).
- Trained new staff on Disney service expectations and company culture.
- Managed front desk, reservations, and guest relations as part of a cultural exchange program.
Customer Service Representative
Adecco
10.2013 - 04.2014
- Provided bilingual (Italian, English) customer service via phone.
- Assisted in training new hires and teaching upselling techniques.
Education
High school diploma - accounting
I.I.S. Paolo Baffo
01.2012
Skills
- Team leadership
- Excel & Google Sheets Reporting
- Client relationship management
- Generative AI expertise
- Project management
Certification
- Google data analytics certificate – Google (2025)
- Excel (Intermediate Level) – Macquarie University (2025)
- AI Essentials – Deep Learning (2025)
Languages
Italian / Native
English / Advanced
Spanish / Advanced
Timeline
Operations Manager
Hotel Tiber
03.2022 - 03.2025
Customer Service Advisor
Webhelp (Inditex)
11.2020 - 05.2021
Sales & Customer Service Agent
Avis Budget Group
05.2017 - 11.2017
Guest Satisfaction Representative
Walt Disney World for Delaware North
04.2015 - 04.2016
Customer Service Representative
Adecco
10.2013 - 04.2014
High school diploma - accounting
I.I.S. Paolo Baffo
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