Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea O'Donnell

Boston,MA

Summary

Meticulous Police Records Support Coordinator with 20 years of experience. Preforms duties as required and personally handles complex, difficult or confidential tasks as appropriate. Maintains audit trails and internal control system for National Based Incident Reporting, (NIBR), criminal history information and business practices. Implements training and procedures to insure the security of criminal justice information. Strong work ethic, professional demeanor and great initiative. Creates a strong level of integrity, accountability and honesty, this not only improves effectiveness, it also generates a respectful, enjoyable and life-giving setting in which to work.

Overview

21
21
years of professional experience

Work History

Criminal Records Support Coordinator

Prince William County Police
Manassas, VA
03.2014 - Current
  • 20 years experience working within Records Management System, Altaris and Premier 1.
  • Collaborated with various police agencies to develop best practices for managing our records management systems.
  • Extensive knowledge of National Incident Reporting System (NIBRS) for 20 years. Submission of monthly IBR, cleaning up anomalies and correcting any errors, to ensure quality control of case report information.
  • Display high degree of honesty, loyalty and integrity, when dealing with staff and leadership.
  • Managed supervised, developed, and trained a staff of 16, established and monitored goals, conducted performance reviews, and processed exceptions in Telestaff for payroll.
  • Improved employee performance by designing and implementing effective training programs..
  • Worked closely with manager for Prince William County Police to ensure we are compliant with policies, procedures and documentation for The Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA)
  • Excels in analyzing and adjusting work procedures for maximum efficiency of all records processes and procedures.
  • Gathered all information regarding requests for FOIA, Subpoena Duces Tecum's and Virginia Victim Fund. Appearing in court as the Records Custodian when necessary.
  • Collaborated with records Manager in the supervision and administration of digital or paper records, regardless of format. Records management activities include the creation, receipt, maintenance, use and disposal of records.
  • Possesses excellent written and verbal communications skills to ensure the application of initiatives aligned with Criminal Records and Department goals.
  • Enhanced team productivity by providing comprehensive administrative support to colleagues and leadership on various projects.
  • Handled sensitive information discreetly while maintaining strict confidentiality protocols within the workplace.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
  • Proficient in Microsoft Office Word to edit text documents, create templates and automate the creation of tables of content. Power Point to create slideshows and Outlook for email. Excel, for simple formulas and tables.
  • Boosted office morale and created a positive outlook and vision for subordinates by organizing social events such as holiday parties, team lunches, and wellness activities.

Administrative Support Assistant

Prince William County Police
Manassas, VA
07.2009 - 06.2014
  • Entered case reports into Records Management System ensuring IBR compliancy.
  • Ran pre-extract IBR submissions to ensure file was error free. Submitted monthly IBR/UCR submission to Virginia State Police.
  • Collaborated with team members in regards to department's future Records Management System and contributed my knowledge of old RMS. I was selected by my supervisor to be Train the Trainer, for implementation of department's new system Premier 1.
  • Reviewed and processed criminal background checks in person and email, obtained dispositions on all charges through Criminal Court Database.
  • Gathered all information regarding requests for FOIA, Subpoena Duces Tecum's, and Virginia Victim Fund. Appearing in court as Records Custodian when necessary.
  • Reduced discrepancies in cash registers through meticulous reconciliation at end of work day.

Administrative Support Assistant

Prince William County Employee Health
Manassas, VA
03.2006 - 06.2009
  • Collaborated with clinical staff to ensure appropriate allocation of time for various types of appointments and procedures.
  • Facilitated effective communication between patients and medical staff, to ensure seamless coordination of care.
  • Developed strong relationships with patients, fostering loyalty and trust in practice's services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
  • Reduced errors in recordkeeping by meticulously verifying and correcting patient information discrepancies.
  • Aided in maintaining accurate and up-to-date patient database by entering new demographic information and updating existing data as needed.
  • Conducted regular audits of medical files to ensure accuracy, completeness, and compliance with regulatory requirements.

911 Call Taker

Prince William County Police And Fire Department
Woodbridge, VA
03.2003 - 03.2006
  • Collaborated with first responders to provide timely updates on ongoing incidents, facilitating informed decision making.
  • Enhanced team performance by participating in regular training sessions and sharing knowledge with fellow call takers.
  • Contributed to community safety by working closely with local police, fire, and rescue agencies during emergency events.
  • Reduced call hold times by efficiently managing call volumes during peak hours and maintaining focus on task prioritization.
  • Assisted in saving lives by providing clear, concise pre-arrival instructions to callers during medical emergencies.
  • Expedited resolution of non-emergency calls by directing callers to appropriate department or agency for assistance.
  • Supported law enforcement efforts by accurately recording and relaying essential details from 911 callers.
  • Enhanced caller experience by providing efficient and accurate information during emergency situations.

Education

Supervisor Class - Leadership

Direct Leadership Class
Manassas, Virginia 20110
06.2014

High School Diploma -

Woodbridge Senior High School
Woodbridge, Virginia 22192
06.1976

Skills

  • Extensive knowledge of National Incident Reporting System (NIBRS) for 20 years
  • 20 years' experience working within Records Management Systems, Altaris, Premier 1 and Report Beam
  • Clear understanding of Honesty and Integrity
  • Self-directed and ability to prioritize duties
  • Strong organizational skills and meticulous attention to detail
  • Microsoft Office proficiency
  • Performance Evaluations

Timeline

Criminal Records Support Coordinator

Prince William County Police
03.2014 - Current

Administrative Support Assistant

Prince William County Police
07.2009 - 06.2014

Administrative Support Assistant

Prince William County Employee Health
03.2006 - 06.2009

911 Call Taker

Prince William County Police And Fire Department
03.2003 - 03.2006

Supervisor Class - Leadership

Direct Leadership Class

High School Diploma -

Woodbridge Senior High School

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Andrea O'Donnell