Andrea Oliver
Gastonia,NC
Summary
I bring a diverse range of skills , experience and knowledge that have been developed over the years through both my formal education and professional experience. A dedicated and enthusiastic professional with a committment to excellence and a passion for continuous learning and development.
Overview
10
10
years of professional experience
Work History
Customer Service Sales/ Rention Rep Remote
Republic Services
05.2021 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
- Contributed to team sales goals by upselling products and services to customers.
Chat Support Representative
Amazon
08.2017 - 04.2021
- Provided empathetic support to customers, creating a positive brand experience during each interaction.
- Strengthened relationships with long-term clients by resolving their concerns promptly and professionally.
- Managed multiple chat windows simultaneously while maintaining attention to detail and accuracy in responses.
- Reduced customer complaints by addressing concerns proactively and offering timely solutions.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer .
Customer Service Representative
Convergys
01.2014 - 05.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Diploma - General Studies
West Mecklenburg High School
Charlotte, NC06.2012
Skills
- Customer Support
- Goal-oriented mindset
- Data entry proficiency
- Sales Support
- Account development
- Retention Strategies
- Customer Relations
- Client Relationship Building
- Client Services
- Telephone reception
- Client Service
- Business growth and retention
- Sales expertise
- Product or Service expertise
Timeline
Customer Service Sales/ Rention Rep Remote
Republic Services
05.2021 - Current
Chat Support Representative
Amazon
08.2017 - 04.2021
Customer Service Representative
Convergys
01.2014 - 05.2017
Diploma - General Studies
West Mecklenburg High School