Andrea Orling
Williamstown,KY
Summary
Accomplished manager at Valor Oil with expertise in enhancing customer satisfaction and team performance. Demonstrated critical thinking and attention to detail, reducing sorting errors at DHL. Proven reliability and punctuality, with strong skills in safety education and documentation. Successfully trained teams, fostering a productive and organized work environment.
Knowledgeable [Desired Position] with solid background in sorting operations. Efficiently managed sorting process, ensuring accuracy and timely completion of tasks. Demonstrated organizational skills and attention to detail in maintaining workflow and operational efficiency.
Overview
20
20
years of professional experience
Work History
Sorter
DHL
05.2025 - Current
- Used hand-held scanners to sort items into specific categories.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Stacked items according to weights, sizes, types, and picking priorities.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
- Operated pallet jacks to move large and heavy items for sorting.
- Followed company policies and procedures to produce consistent work results.
PCA Mental Health
St. Elizabeth's Hospital
04.2005 - 06.2025
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
Landscaper
Dalton Property Maintenance
06.2022 - 11.2024
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.
Manager
Valor Oil
11.2016 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Bachelor of Science - Human Services
Southern New Hampshire University
Hooksett, NH01-2028
Skills
- Speed and accuracy
- Product sorting
- Reliability and punctuality
- Warehouse safety
- Sorting techniques
- Reading comprehension
- Hand-eye coordination
- Stock allocation
- Items sorting
- Workstation organization
- Workstation housekeeping
- Attention to detail
- Documentation and recordkeeping
- Invoice verification
- Critical thinking
- Safety education
Timeline
Sorter
DHL
05.2025 - Current
Landscaper
Dalton Property Maintenance
06.2022 - 11.2024
Manager
Valor Oil
11.2016 - 06.2022
PCA Mental Health
St. Elizabeth's Hospital
04.2005 - 06.2025
Bachelor of Science - Human Services
Southern New Hampshire University
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