Andrea Ortega
Broomfield,CO
Summary
Outgoing and self-driven, skilled at providing excellent customer service,
managing all areas of the Front Office and Housekeeping departments, and training and supervising new staff. Offers well-developed communication skills, ability to work under pressure, and great time management skills.
Overview
4
4
years of professional experience
Work History
Events Team Coordinator
Hyatt Regency Denver at Colorado Convention Center
Denver, CO
07.2023 - Current
- Assisted with the preparation and coordination of events, including ordering supplies, scheduling speakers, and managing event budgets.
- Created detailed timelines for each event, ensuring that all tasks were completed on time and within budget.
- Developed marketing materials for events, such as flyers, brochures, posters and emails to promote the event.
- Coordinated with other departments or organizations to create successful events.
- Performed onsite troubleshooting during an event if needed.
Assistant Operations Manager
Hyatt Regency Savannah
Savannah, GA
07.2022 - Current
- Coached employees to work together to carry out daily functions and meet service objectives such as Upsells and World of Hyatt Enrollments
- Directed team members to provide exceptional service to guests as well as maintaining professional relationships and creating connections with our guests
- Scheduling and directed staff in daily work assignments to maximize productivity.
- Worked in different areas of the hotel with managing the restaurant and assisted with the daily operations
- Assisted with interviewing job applicants to fill different rolls in our Front Office
Assistant Director of Housekeeping
Double Tree Savannah Historic District
Savannah, GA
04.2022 - Current
- Inspect and evaluate the physical condition of rooms and public areas
- Submit any maintenance issues to Engineering & Management via work orders such as painting, repairs, furnishings, relocation of equipment, and reallocation of space
- Work with Director of Housekeeping in supervising the housekeeping staff
- Maintain productivity and labor cost goals Monitor and maintain level of cleanliness in rooms, storage areas, laundry, restrooms and public areas
- Assist with onboarding and training of all new housekeeping staff
- Conduct inventories of linen, supplies and equipment as needed
- Order and receive supplies, maintaining adequate inventory levels
Housekeeping Supervisor
Loews Hotels, Universal Portofino Bay Hotel
Orlando, FL
01.2022 - 03.2022
- Ensure rooms were promptly by maintaining list of prospective checkouts
- Delegate tasks to Team Members and oversee Housekeeping Operations
- Noted conditions requiring maintenance attention, damaged furniture, or equipment in disrepair
- Communicated with Front Office frequently, in order to assist their operation needs
Front Office Coordinator
Loews Hotels, Universal Cabana Bay Beach Resort
Orlando, FL
05.2021 - 01.2022
- Help set up incoming and future guests' reservations for success by pre- blocking rooms, notating comments and specials, etc
- Field phone calls and promptly respond to Kipsus to assist with guests needs
- Utilize effective communication to address and resolve issues at
- Maintained general office organization and cleanliness.
- Processed check-outs and fairly resolved disputed charges
- Consulted with housekeeping and reservation departments to provide status updates on guest rooms.
- Assisted with front desk operations during busy seasons including check-ins, check-outs, reservations and payment collections.
Front Desk Agent
Loews Hotels, Universal Cabana Bay Beach Resort
Orlando, FL
10.2019 - 05.2021
- Teamwork to ensure all Front Office's checklist tasks are completed daily
- Strived to exceed guest expectations with every single interaction Created a welcoming, positive and warm environment at the Front Desk
- Provided guests with all pertinent and helpful information during check-in
- Assist Rooms Control with check list tasks such as pre-blocking rooms
Education
Associate of Arts - Tourism and Hospitality
VALENCIA COLLEGE
07.2021
Associate of - Business Administration
MITCHELL COLLEGE
12.2017
Skills
- Guest Service
- In-Depth Front Office Knowledge
- Organization
- Positive & Friendly Attitude
- Self-Starting
- Public Speaking
- Opera and Colleague Advantage Proficient
Timeline
Events Team Coordinator
Hyatt Regency Denver at Colorado Convention Center
07.2023 - Current
Assistant Operations Manager
Hyatt Regency Savannah
07.2022 - Current
Assistant Director of Housekeeping
Double Tree Savannah Historic District
04.2022 - Current
Housekeeping Supervisor
Loews Hotels, Universal Portofino Bay Hotel
01.2022 - 03.2022
Front Office Coordinator
Loews Hotels, Universal Cabana Bay Beach Resort
05.2021 - 01.2022
Front Desk Agent
Loews Hotels, Universal Cabana Bay Beach Resort
10.2019 - 05.2021
Associate of Arts - Tourism and Hospitality
VALENCIA COLLEGE
Associate of - Business Administration
MITCHELL COLLEGE
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