Andrea Ortega
Houston
Summary
Dedicated Juvenile Probation Officer with proven experience working with gang-involved and high-risk youth in the juvenile justice system. Skilled in problem-solving, crisis intervention, and workflow prioritization to effectively manage complex caseloads. Passionate about leveraging strong interpersonal and analytical abilities to support youth rehabilitation and public safety. Seeking opportunities to expand expertise and contribute to other areas within the agency.
Overview
14
14
years of professional experience
Work History
Juvenile Probation Officer-YESS
Harris County Juvenile Probation Department
06.2016 - Current
- Supervise gang-affiliated juveniles on community-based sentences, ensuring compliance with probation terms through regular field supervision and home/community visits.
- Prepare and maintain detailed case files for each assigned juvenile, documenting progress, compliance, and challenges.
- Conduct interviews with probationers to assess progress, update case plans, and address any emerging issues.
- Administer gang assessments to evaluate individual needs and tailor intervention strategies.
- Recommend and initiate court actions in response to probation violations, supporting enforcement of probation terms.
- Coordinate and arrange post-release services including employment, counseling, and education to support successful reintegration.
Juvenile Probation Officer- SNDP
Harris County Juvenile Probation Department
02.2015 - 06.2016
- Provided specialized supervision and case management for juveniles with mental health and therapeutic needs.
- Coordinated with mental health professionals to develop and implement appropriate intervention plans.
- Intervened in crisis situations to ensure youth safety and stability.
- Navigated the TJJD database to monitor compliance with state standards and reporting requirements.
- Recommended remedial actions and initiated court proceedings in response to probation violations.
- Collaborated across departments to connect youth with effective mental health and support services.
Pretrial Officer
Harris County Pretrial Services
11.2011 - 02.2015
- Initiated and coordinated access to defendants in city and county jails for interviews and assessments.
- Interviewed defendants to gather criminal and social history and assess the likelihood of reoffending.
- Communicated critical information regarding release options to magistrates and prosecutors.
- Assisted the public with inquiries related to the pretrial process, ensuring clarity and support.
- Executed all tasks efficiently and accurately within demanding time frames and high-pressure environments.
Education
Master of Science - Criminal Justice (Completed Coursework)
University of Houston
Houston, TXCriminal Justice
University of Houston
Houston, TX05-2011
Skills
- Case Management
- Court Reporting
- Crisis Intervention
- Communication
- Case Planning
- Motivational Interviewing
- Evidence-Based Practices
- Field Supervision
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Juvenile Probation Officer-YESS
Harris County Juvenile Probation Department
06.2016 - Current
Juvenile Probation Officer- SNDP
Harris County Juvenile Probation Department
02.2015 - 06.2016
Pretrial Officer
Harris County Pretrial Services
11.2011 - 02.2015
Master of Science - Criminal Justice (Completed Coursework)
University of Houston
Criminal Justice
University of Houston
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