Andrea Ortega
Tustin,CA
Summary
Recent graduate with foundational knowledge in psychology. Individual equipped with a diverse skill set prepared to make meaningful contributions in the workplace. Experienced and tech-savvy individual with a strong background in caregiving, and providing professional, compassionate, and administrative support. Recognized for teamwork, reliability, and adaptability in dynamic environments. Eager to embrace a full-time role that offers professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
In-Home Respite Care Provider – Private Family
24 Hour Home Care
08.2023 - Current
- Provided compassionate care for clients, ensuring comfort and meeting daily living needs.
- Support the daily routines and emotional regulation of an adolescent with autism through one-on-one care in the home setting.
- Communicate regularly with caregivers about needs, progress, and adaptations.
- Foster a safe, engaging environment focused on building autonomy and minimizing stress.
- Applied behavioral strategies and intervention techniques (ABA-adjacent, redirection, positive reinforcement).
- Patience and adaptability under stressful or unpredictable situations.
- Applied communication skills (verbal, non-verbal, visual supports).
- Assisted clients with personal hygiene, mobility, and medication management.
- Developed individualized care plans tailored to client preferences and requirements.
- Monitored client progress and reported behaviors and any changes to healthcare professionals promptly utilizing detailed observation.
- Coordinated recreational activities to enhance client engagement and social interaction.
- Fostered strong relationships with family and patient/client, fostering trust and open, effective communication.
- Provided safe environments for patients, addressing potential hazards and maintaining cleanliness in living spaces.
- Developed strong rapport with patient, fostering trust and open communication while providing respite care services.
- Managed challenging behaviors through positive reinforcement strategies, minimizing stress on both patients and their families.
- Adhered to all relevant regulations and guidelines associated with respite care provision, maintaining a high standard of professionalism throughout each engagement.
- Supported patients emotional well-being by listening empathetically to their concerns and providing reassurance as needed.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded status and duties completed in logbooks for management.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Teacher's Assistant
Department of Psychology, California State University Fullerton
08.2024 - 12.2024
- Supported classroom management, fostering a positive, asynchronous learning environment for students.
- Managed digital course operations through Canvas, including uploading materials, organizing modules, updating announcements, and maintaining accurate grade records.
- Collaborated closely with the course professor, remaining dependable, communicative, and proactive in offering assistance wherever needed.
- Demonstrated advanced technology proficiency by navigating learning platforms, scheduling tools, file organization systems, and real-time virtual support.
- Developed and implemented engaging lesson plans to enhance student understanding and participation.
- Facilitated classroom discussions, encouraging critical thinking and diverse viewpoints among students.
- Participated in departmental meetings to assess program effectiveness and propose enhancements for future semesters.
- Increased overall class performance with continuous assessments, feedback, and tailored support.
- Provided guidance to students seeking academic or career advice through one-on-one consultations during office hours or scheduled appointments.
- Evaluated student progress regularly using formative and summative assessments to inform instruction and provide feedback.
- Established strong rapport with students, professor of the course, and colleagues for successful collaboration in the educational process.
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students..
- Used different learning modes and types of technology to engage students in achieving learning outcomes.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Incorporated instructional technologies in course delivery for both in-class and online instruction.
Courtesy Clerk
Stater Bros Markets Inc
08.2021 - 02.2022
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated clearly with diverse customers in English and Spanish.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Supported store operations by lending a hand in other departments as needed, demonstrating adaptability and teamwork.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled customer transactions accurately at checkout, improving service speed and satisfaction.
- Trained new staff in store policies and operational procedures to promote consistency in service.
- Implemented effective bagging techniques that contributed to improved customer satisfaction scores.
- Participated in promotional activities, assisting with setup and ensuring compliance with display standards.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Improved customer experience by offering assistance with locating products throughout the store when needed and carrying items to vehicles.
- Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Collaborated with team members to maintain a well-organized and efficient work area.
- Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
- Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
Seasonal Sales Associate
Aeropostale
10.2019 - 02.2020
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained accurate inventory levels through regular stock assessments and organization.
- Executed visual merchandising strategies to optimize product presentation and appeal.
- Collaborated with team members to achieve sales targets and promote promotional events.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
Education
Bachelor of Arts - Psychology
California State University, Fullerton
Fullerton, CA05.2025
Bachelor of Arts - American Studies
California State University, Fullerton
Fullerton, CA05.2025
Skills
- Bilingual Communication: Fluent in English and Spanish, with strong cultural competence working with Latinx and other diverse communities
- Behavioral Health Support: Knowledge of child and adolescent development, behavioral interventions, and trauma-informed care principles
- Technology Proficiency: Experienced with virtual communication tools and comfortable with remote client interactions
- Patient and Empathetic Communicator: Strong active listening and emotional intelligence skills; committed to collaborative and client-centered care in both one-on-one and team settings
- Adaptable: Fast, flexible learner who is able to learn new systems quickly Comfortable working independently and alongside others as a team
- Critical Thinker & Researcher: Skilled in synthesizing information, evaluating sources, and applying academic insights to real-world experiences in behavioral health
- Organized and Reliable: Manage multiple priorities with attention to detail and follow-through, including documentation, scheduling, and task coordination
- Conflict Resolution: Successfully navigate challenges and implement solutions with positive outcomes
- First-Generation Perspective: Lived experiences in navigating and accessing care, enhancing ability to support communities of all backgrounds
- Continuing Education: Eager to continue my education journey and gain knowledge in the field of psychology through experience
Certification
- American Red Cross Certificate of Completion for Adult and Pediatric First Aid/CPR/AED
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Teacher's Assistant
Department of Psychology, California State University Fullerton
08.2024 - 12.2024
In-Home Respite Care Provider – Private Family
24 Hour Home Care
08.2023 - Current
Courtesy Clerk
Stater Bros Markets Inc
08.2021 - 02.2022
Seasonal Sales Associate
Aeropostale
10.2019 - 02.2020
Bachelor of Arts - American Studies
California State University, Fullerton
Bachelor of Arts - Psychology
California State University, Fullerton