Andrea Ortiz
Libertyville,IL
Summary
Experienced hospitality leader specialized in managing high-energy bar environments. Demonstrated success in improving guest satisfaction, optimizing operations, and driving revenue growth. Strong focus on team collaboration and consistently delivering exceptional results while adapting to evolving needs. Expertise in inventory management, staff training, and creating inviting atmospheres. Reliable and goal-oriented, ensuring smooth and efficient operations. Seeking to leverage passion for hosting and facilitating events to elevate professional and personal growth.
Overview
17
17
years of professional experience
Work History
Bar Manager
The Boardroom
10.2022 - Current
- Enhanced guest experiences by training staff in personalized service techniques and active listening.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Created unique cocktail menus to elevate guest satisfaction and encourage repeat visits.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Monitored revenue and expenses by implementing budgeting practices and cost control measures.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Managed several special events such as baby showers, bridal showers, birthday parties, and weddings.
- Decorated the event space for several special occasions
Bartender/ Server
Main Street Social
01.2017 - 10.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Assistant Studio Manager
CorePower Yoga
06.2013 - 12.2015
- Organized and lead several yoga teacher trainings and yoga retreats
- Assisted in budget management by tracking expenses consistently aiding in cost control measures.
- Made all flyers and posters
- Coordinated schedules for instructors and staff, ensuring smooth daily operations and minimizing scheduling conflicts.
- Participated in networking events to build relationships and partnerships within the local community, providing a positive brand presence.
- Collaborated with Studio Manager to develop strategic plans for business growth, contributing to improved financial performance.
- Monitored instructor performance through regular evaluations providing constructive feedback aimed at enhancing teaching methodologies.
Bartender
Siena Tavern
07.2013 - 02.2015
- Build and maintain positive customer relations
- Continual development of new cocktails
- Serve food to bar customers
- Customer service and suggestive selling techniques
- Take orders and operate POSI touch terminal
- Utilize high levels of energy and multi task abilities
- Extensive knowledge of liquor, beer and wine
- Responsible for inventory, stocking, ordering and sanitation of bar
Bartender
Rpm Italian
01.2012 - 07.2013
- Build and maintain positive customer relations
- Continual development of new cocktails
- Serve food to bar customers
- Customer service and suggestive selling techniques
- Take orders and operate POSI touch terminal
- Utilize high levels of energy and multi task abilities
- Extensive knowledge of liquor, beer and wine
- Responsible for inventory, stocking, ordering and sanitation of bar
General Manager
Bistro Wasabi II
01.2008 - 01.2011
- Manage operations and administration of restaurant: scheduling, reports, opening, closing, and cashing out of all servers
- Responsible for scheduling of FOH and BOH
- Responsible for recruiting, interviewing, and training new hires as well as terminations
- Vendor relations: ensure proper inventory for food and beverages
- Lead discussions regarding servers during all staff meetings
- Provide exemplary customer service to all guests and customers ensuring their positive experience
- Created wine list: design, format, variety of wine
- Responsible for sales, profit and cost control management
- Ordered supplies from outside vendors and maintained an inventory of supplies
- Responsible for coordinating Health Inspections, Pest Control, Fire and Safety
- Organized continuing education for servers and bartenders: wine, sake, spirits, food
- Oversee several off premise catering events
Education
B.S. - Business Information Systems
Devry University
Addison, ILHolistic Health Practitioner Program -
Institute of Integrated Nutrition
Skills
- Dedicated and proficient in maintaining positive customer relations that contribute to the overall success of a business
- Detail oriented and creative thinker
- Bar management
- Staff scheduling
- Inventory management
- Staff training
- Team leadership
- Issue resolution
- Vendor management
- Menu development
Yogaexperience
CorePower Yoga, 06/18/13, current, completed HPF TT, completed HPF XP, completed YS TT
Timeline
Bar Manager
The Boardroom
10.2022 - Current
Bartender/ Server
Main Street Social
01.2017 - 10.2022
Bartender
Siena Tavern
07.2013 - 02.2015
Assistant Studio Manager
CorePower Yoga
06.2013 - 12.2015
Bartender
Rpm Italian
01.2012 - 07.2013
General Manager
Bistro Wasabi II
01.2008 - 01.2011
Holistic Health Practitioner Program -
Institute of Integrated Nutrition
B.S. - Business Information Systems
Devry University
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