Hi, I’m
Andrea Osborne
Bluff City,TN
Summary
Dedicated Talent Acquisition professional successful at managing full recruitment life cycle. Develops and implements customized strategies to meet specific position requirements and source qualified candidates. Offering 10 years of recruitment strategy development within a diverse portfolio of industries.
Overview
15
years of professional experience
1
Certification
Work History
LabConnectJohnson City, TN
Manager, Talent Acquisition & Talent Management
06.2019 - 10.2022
Job overview
- Built talent pipelines of 500 + applicants through networking and strategic outreach to support efficient and effective hiring.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Supervised 4 Talent Acquisition Specialist and 1 Talent Acquisition Coordinator by monitoring activities, coaching and offering hands-on support.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet daily demands.
- Established consistent language and methodology for talent discussions, development, and succession.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
- Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
- Propelled continuous improvements and strategically capitalized on current market trends, resulting in increased efficiency and measurable growth, allowing us to stay competitive.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
- Provided full-cycle recruiting for exempt professional positions in Sales, Distribution, Operations, Engineering (Process Improvement), Information Technology, Accounting, and Finance.
- Built relationships with external recruiters and staffing agencies to access quality talent.
- Negotiated contracts and managed budget for recruiting expenses.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Communicated clearly with employees, suppliers, and stakeholders, working toward established business goals.
- Employed multiple feedback mechanisms (recruiter scorecard, client surveys, and new hire surveys) and analysis to continuously improve recruiting process.
- Removed bottlenecks and wasted time to increase efficiency of recruitment process.
- Negotiated approximately 300 + salary offers and dozens of annual sign-on bonuses/relocation packages at exempt level.
- Filled more than 400 positions in 3.5 years as on-site full-cycle recruiter.
- Eliminated 3rd party recruiting fees resulting in over $200,000 in savings.
- Decreased time to fill (TTF) from 90+ days to 30 days.
Mitch Cox CompaniesJohnson City, TN
Human Resource Generalist/Recruiter
01.2018 - 04.2019
Job overview
- Reviewed and screened applicant resumes to identify qualified candidates.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Developed and coordinated employee training programs to improve productivity and performance.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Performed budget analysis to control expenditures and predict future budget needs.
- Completed human resource operational requirements by scheduling and assigning employees.
- Administered employee benefits programs and assisted with open enrollment.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Developed and monitored employee recognition programs.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Developed and implemented onboarding and orientation programs for new employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Created and delivered HR training sessions to staff, managers and executives.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Collaborated with managers to identify and address employee relations issues.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Reduced overall CTF (Cycle Time to Fill) from 45 days to 25 days.
Mountain States Health AllianceJohnson City, Tennessee
Human Resource Generalist/Recruitment Coordinator
01.2017 - 01.2018
Job overview
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Maintained human resources information system and kept employee files up to date and accurate.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Reviewed human resources paperwork for accuracy and completeness.
- Conducted new employee onboarding and provided ongoing orientation training.
- Developed and implemented effective recruitment and onboarding strategies for new hires.
- Developed and administered internal surveys to evaluate employee satisfaction.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Contributed to development and maintenance of personnel policies to streamline and standardize procedures.
- Coordinated and administered employee health insurance and retirement plans.
- Coordinated technical training and personal development classes for staff members.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Instructed senior leaders on appropriate employee corrective steps.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Fostered positive work environment through comprehensive employee relations program.
- Structured compensation and benefits according to market conditions and budget demands.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Recruited top talent to maximize profitability.
- Distributed employee engagement surveys to identify areas of improvement.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Liaised between multiple business divisions to improve communications.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Devised hiring and recruitment policies for 3785-employee healthcare company service 29 counties in Northeast TN and Southwest VA.
Lowes Home ImprovementJohnson City, TN
Recruitment Coordinator
01.2016 - 01.2017
Job overview
- Confirmed appointments and interviews with job candidates.
- Devised recruiting strategies and implemented through marketing campaigns, grassroots advertising initiatives, and innovative presentations.
- Conducted effective research on potential job candidates and compiled details into reports.
- Controlled recruitment program by creating marketing materials, deploying recruitment tactics, and building external relationships.
- Maintained candidate records using Peoplesoft and updated information accordingly.
- Supported job fairs, open houses and recruiting events.
- Developed recruiting strategies to identify qualified candidates and build network.
- Collaborated with hiring managers to understand job requirements and expectations.
- Operated and maintained applicant tracking and candidate management systems.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Conducted phone interviews to assess applicant's relevant knowledge, skills, and experience aptitudes.
- Conducted reference checks, background screening, and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Advised managers on best practices to maintain compliance with applicable laws.
- Developed and implemented plans to improve recruitment process.
- Advertised job opportunities on social media platforms and job boards.
- Consulted businesses on successful recruiting and retention practices to help minimize turnover.
- Collaborated with internal teams to continuously improve recruitment processes and execute efficiently as possible.
- Studied job descriptions and qualifications to determine applicant requirements.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Increased seasonal hires by 20% by strategically working with college students to schedule their shifts around their classes.
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
Booth Rental - Self EmployedBristol, TN
Cosmetologist
07.2010 - 01.2016
Job overview
- Processed payments, entering sales in register for prompt customer service.
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales by 10% each year with great work ethic, individualized beauty care plans, and positive attitude.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Answered phone calls and emails to schedule client appointments.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Maintained regular client list and successfully handled walk-in customers.
- Increased revenue through effective customer service and inventory management.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills
SmartStylesElizabethton, TN
Salon Manager
08.2007 - 06.2010
Job overview
- Handled employee scheduling and coverage needs during business hours.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Managed cash flow, business transactions, banking, and accounting processes.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Achieved personal sales goals by upselling products to meet individual needs.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Prepared annual budgets with controls to prevent overages.
- Increased overall sales for salon by 25%.
Education
King UniversityBristol
MBA from Business Administration
05.2017
King UniversityBristol, TN
Bachelor of Arts from Business Administration And Management
12.2015
Skills
- Staff Management
- Policies and procedures
- Strategic planning
- Search Engine Optimization
- Schedule optimization
- Budgeting
- Negotiation
- Key Performance Indicators
- Improvement initiatives
- Financial Management
- Business Development
- Contract Management
- Work Authorizations
- Human Resources Law Expertise
- Talent Acquisition Strategies
- Screening Processes
- Benefits Negotiation
- Building Partnerships
- Compensation Analysis
- Applicant Tracking Systems
- Talent Management
- Corrective Actions
- Human Resources Department Processes
- Human Resource Information System (HRIS)
- Interviewing and Prescreening
- Complaint Response
- Unemployment Claims
- Complaint Management
- Managing Client Contracts
- Portfolio Review
- Persuasive Sales Techniques
- Data Tracking Applications
- Candidate Pipeline Management
- Confidential Records Management
- Global Recruitment
- Training Needs Analysis
- Human Resource Management Software (HRMS)
- Employee Referral Programs
- Administer Benefits
- Employee Engagement Strategies
- Hiring Trends and Analysis
- Compensation and Benefits Administration
- Exit Interviews and Processes
- Drafting and Administering Contracts
- Improving Organizational Standards
- Onboarding, Training and Development
- Employee Relations Oversight
- Accident Investigations
- Statistical Data Analysis
- Recruit Managers
- Portal Tools
- Health and Safety Programs
- Analyzing and Modifying Compensation
- Administering Disciplinary Procedures
- Internal Mobility
- Employee Feedback and Recognition
- Forecast Employment Needs
- Technical Industry Knowledge
- Program Modification
- Advising Department Managers
- Global Talent Acquisition
- Company Leadership
- Employer Branding
- Develop Policies
- Performance Management Systems
- Recruitment
- Policy Improvement Recommendations
- Labor Relations Coordination
Certification
- Professional Recruiter Certification (PRC), AIRS by ADP - 2022
- Professional Recruiter Certification (PRC), AIRS by ADP
2022 - Certified Diversity & Inclusion Recruiter (CDR), AIRS by ADP
2022 - Certified Technical Recruiter, (CTR), AIRS by ADP
2022 - SHRM Talent Acquisition Specialty Certification
2020 - Society of Human Resources, SHRM-CP
2019-2024
Affiliations
- Society of Human Resource Management
Timeline
Manager, Talent Acquisition & Talent Management
LabConnect
06.2019 - 10.2022
Human Resource Generalist/Recruiter
Mitch Cox Companies
01.2018 - 04.2019
Human Resource Generalist/Recruitment Coordinator
Mountain States Health Alliance
01.2017 - 01.2018
Recruitment Coordinator
Lowes Home Improvement
01.2016 - 01.2017
Cosmetologist
Booth Rental - Self Employed
07.2010 - 01.2016
Salon Manager
SmartStyles
08.2007 - 06.2010
King University
MBA from Business Administration
King University
Bachelor of Arts from Business Administration And Management