Andrea O'shea
Las Vegas,NV
Summary
Dynamic Director and Program Specialist with extensive experience in high-performing team development and strategic planning. Proven track record in improving team collaboration and fostering continuous improvement. Skilled in operations management, budget oversight, and strengthening internal controls, bringing strong leadership and operational excellence to new opportunities.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director
KinderCare
09.2023 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Assistant Director
KinderCare
Las Vegas, NV
01.2021 - 09.2023
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
Program Specialist
KinderCare Learning Centers
Las Vegas, NV
10.2013 - 01.2021
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
- Worked alongside other professionals to outline and implement program plans and objectives.
Education
Teachstone
Las VegasHigh School Diploma -
Del Sol
Las Vegas, NV06.2009
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 30 staff members.
Certification
CDA in child development
Timeline
Director
KinderCare
09.2023 - Current
Assistant Director
KinderCare
01.2021 - 09.2023
Program Specialist
KinderCare Learning Centers
10.2013 - 01.2021
Teachstone
High School Diploma -
Del Sol