Andrea Osiek
Clinton,UT
Summary
Professional dispatcher with 18+ years of emergency dispatch
experience, with a passion for training and team building, seeking the Assistant Communications Center Manager position with the Davis County Sheriff’s Office. Bringing excellent interpersonal and communication skills, extensive emergency dispatch operations knowledge, and strong multi-tasking abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dispatcher II, Dispatcher III, & Lead Dispatcher
Davis County Sheriff's Office
03.2021 - Current
- Utilize phone, radio, and computer equipment to provide calm, professional customer service to citizens and responders.
- Supervise rotating crews of employees, write and deliver annual employee evaluations, provide feedback on day to day performance for staff
- Coordinate tow contracts for our user agencies
- Participate in community outreach and public education opportunities designed to elevate community perception of our department
Dispatcher II & Dispatcher III
Salt Lake City 911
05.2017 - 03.2021
- Utilize phone, radio, and computer equipment to provide calm, professional customer service to citizens and responders.
- Assisted in developing Peer Support Team, designed to raise morale and improve mental health of co-workers.
- Willingly took on additional assignments and learned multiple divisions within center to assist when higher-volume work loads were present.
- Was assigned multiple trainees and assisted in updating and solidifying training material.
Dispatcher I, Dispatcher II, & Dispatcher III
Weber Area 911 & Emergency Communications District
08.2006 - 04.2017
- Responsible for classroom and on-floor training of new dispatchers, as well as providing continued mentoring and coaching once their initial training was complete.
- Participated in writing and implementing new center training manual for Spillman CAD System.
- Worked with direct supervisor to conduct Quality Assurance for police, fire, and medical calls
Education
High School Diploma -
Viewmont High School
Bountiful, UT06-1999
Skills
- QA Experience
- EvenTide
- EverBridge
- Spillman
- ProQA
- Vesta
- Rapid SOS
- MS Word/Excel
- Google Sheets/Docs/Drive
- PowerPoint
- Multitasking
- Team Building
Certification
- POST Certification
- POST Instructor Certification
- NAEMD / IAED Certification
- BCI / Alt TAC Certification
- FBI-LEEDA Supervisor Leadership Certification
- NENA 911 Center CTO & Supervisor Certification
Timeline
Dispatcher II, Dispatcher III, & Lead Dispatcher
Davis County Sheriff's Office
03.2021 - Current
Dispatcher II & Dispatcher III
Salt Lake City 911
05.2017 - 03.2021
Dispatcher I, Dispatcher II, & Dispatcher III
Weber Area 911 & Emergency Communications District
08.2006 - 04.2017
- POST Certification
- POST Instructor Certification
- NAEMD / IAED Certification
- BCI / Alt TAC Certification
- FBI-LEEDA Supervisor Leadership Certification
- NENA 911 Center CTO & Supervisor Certification
High School Diploma -
Viewmont High School
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