Summary

Overview

Work History

Education

Skills

Timeline

Andrea Osterhout

Woods Cross,UT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Adept at dealing with very confidential information, and adhering to multiple laws and procedures while attending to such.

Overview

18

18

years of professional experience

Work History

Sr. Information Specialist

Salt Lake City Police Department

12.2005 - Current

Maintain and update multiple databases with confidential information.
Provided customers with police reports adhering to all GRAMA laws.
Add, remove and modify all entries into a national database for law enforcement.
Transcribe officer reports into the database, check for errors, and modify if needed.
Strong phone skills.
Route incoming mail and messages to relevant personnel without delay.
Sort, receive, and distribute mail correspondence between departments and personnel.
Use database to research, gather, analyze and present data.
Compile information from files and research to satisfy information requests.
Collect payments, processed transactions and updated relevant records.
Resolve customer problems and complaints.
Organized and detail-oriented with a strong work ethic.
Learn and adapt quickly to new technology and software applications.
In the absence of a supervisor, act as shift lead for the day.

Education

Raft River High School

Malta

Skills

50 wpm Typing Speed
Call Answering and Routing
Records Maintenance
Bank Deposits
Record preparation

Data Entry
Mail handling
Punctual and Reliable
Fingerprinting Certified

Timeline

Sr. Information Specialist

Salt Lake City Police Department

12.2005 - Current

Raft River High School