Andrea Ottaviano
Las Vegas,NV
Summary
Experienced manager with a proven track record of successfully leading teams, organizing events, and cultivating strong relationships. Proactive and goal-oriented professional adept at networking, scheduling, time management, and problem-solving. Recognized for professionalism, adaptability, and trustworthiness, with a quick ability to learn and apply new skills. Thrilled to contribute wealth of experience and enthusiasm to help achieve organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
HR Manager
Señor Frogs
04.2018 - Current
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Recruiting, hiring and facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Managed employee disputes by employing conflict resolution techniques.
- Developed comprehensive training programs, empowering employees to reach their full potential within the organization.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Scheduling and PTO management of employees.
Restaurant Manager
Señor Frogs
09.2015 - 04.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Cultivate good relationship with suppliers.
- Motivated staff to perform at peak efficiency and quality.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Public Relations Manager
UNID, Mx
09.2009 - 12.2014
- Handled all direct marketing initiatives via outlets of radio, television, digital, social and print.
- Build brand loyalty.
- Organized all fundraiser events by inviting alumni, parents, shareholders and the general public to generate more revenue for the university.
- Provided extensive reporting to the college’s board on revenue statistics, projections and trends.
- Managed promotional efforts to increase university’s overall enrollment rate year after year.
- Developed innovative marketing and PR strategies.
- Actively participated in trade shows and conferences, representing the brand professionally.
- Planned and executed successful PR events, ensuring positive exposure for the organization.
Education
MBA - Education
UNID, Mx
BBA - Marketing
Anahuac Mayab, MX
Skills
- Team collaboration
- Maintaining confidentiality
- Exceptional organization
- Scheduling
- Advanced interpersonal skills
- Meticulous attention to detail
- Advanced computer skills
- Fast learning
- Coordination skills
- Problem-solving abilities
Certification
- Health Card
- TAM card
- Physique and Bodybuilding Coach
Timeline
HR Manager
Señor Frogs
04.2018 - Current
Restaurant Manager
Señor Frogs
09.2015 - 04.2017
Public Relations Manager
UNID, Mx
09.2009 - 12.2014
MBA - Education
UNID, Mx
BBA - Marketing
Anahuac Mayab, MX
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