ANDREA OWENS
Memphis,TN
Summary
Highly-motivated professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Benefits Advisor-Retirement
Memphis-Shelby County Schools-Human Resources
Memphis, TN
09.2023 - Current
- Co-Managed employee outreach campaigns and project implementation, and coordinate open enrollment processes while providing guidance to employees.
- Manage, create, plan, and run training informational sessions for employees as it relates to benefit offerings.
- Co-manage governmental filing such as 1095c, and developed standard operating practices (SOPS)
- Generates and uploads files for AFLAC, and Colonial Insurance deductions for active employees, retirees and beneficiaries
- Collaborate with executive leadership to enhance internal processes and procedures and resolve discrepancies.
- Enters retirees personal and pension data such as address, city, and state, deductions such as Federal Income Tax (W-4 information), Insurance, IRS Levies, child support, wage earners, credit union, union dues and insurances.
- Resolves employee problems of incorrect deductions, cancellations, and other operational issues.
- Upload payroll files bi-weekly and monthly, audit medical records for accuracy, and completed monthly Medicare and LIS billing
- Deliver thoughtful and effective program rollouts, enhancements, and training to the company, ensuring full understanding of benefits and total rewards strategy, programs, and value.
- Conducted in-depth analyses of employee benefit plans, including health care, retirement, and other benefits.
- Assisted employees in understanding their benefits package, enrolling in programs, and making changes as needed.
- Managed communications between insurance companies, employers and employees regarding plan details.
- Developed presentations to educate employees about their benefits packages.
- Researched new products and services available from providers to ensure the best value for the company's benefit offerings.
Data Analyst
Memphis Shelby County School District – Business Operations
Memphis, TN
01.2022 - 08.2023
- Co-managed an operational budget of more than $100,000 and analyzed expenditures to ensure compliance with federal, state, and local regulations
- Trainer for district employees during onboarding, and annual district learning events.
- Data Analysis for federal and state inventory.
- Managed the day-to-day operations of the department including organizing accounting staff calenders, filing financial reports, scheduling appointments, administering expense reports, and paying vendor invoices.
- Analyzed data trends and created visualizations for management review.
- Utilized Microsoft Excel to generate reports and graphs based on complex datasets.
- Collaborated with other departments to ensure data accuracy and integrity.
- Created visual representations of data with charts, graphs or infographics.
- Reviewed large amounts of data across multiple platforms and sources to determine operational impacts and needed actions.
- Evaluated large data sets to identify trends and develop actionable insights.
- Used automated reports to help stakeholders understand complex data.
- Designed automated reporting processes utilizing SQL queries and Excel macros for streamlined data analysis.
- Develops standard operating practices (SOPs)
- Prepare and Analyze of financial reports.
- Promotes team building and employee retention on departmental level.
- Charismatic/Transactional Management Style with proven success
- Drafted, negotiated, and managed contracts for outsourcing to maintain positive rapport with existing vendors and create valuable relationships with prospective vendors.
Payroll Associate
Memphis Shelby County School District - Payroll
Memphis, TN
10.2018 - 01.2022
- Maintained a secure filing system containing employee records, including medical, disciplinary, supplemental, personnel, to be assessed as needed
- Drafted, negotiated, and managed contracts for outsourcing to maintain positive rapport with existing vendors and create valuable relationships with prospective vendors
- Assisted Human Resources with new employee onboarding process, talent management, and employee documentation management
- Maintain and update internal databases utilizing APECS to manage payroll and timesheets, employee benefits, purchasing and procurement, tax withholdings, and other deductions
- Responds to inquiries from active employees, retirees, lawyers, court officials, IRS and other agencies regarding payroll payments, withholdings, insurance, and other information
- Enters, balances, verifies and processes each semi-monthly Pension payroll and bi-weekly Active payroll in a timely manner
- Generates/runs the process for the printing of checks and uploading the electronic Automated Clearing House (ACH) file to the bank for Active and Pension Payrolls
- Obtains employee files, necessary paperwork and required approvals from the Benefits Office in order to calculate pension and deferred retirement option plan (DROP) payments upon retirement of active employees.
Office Manager
Memphis Shelby County School District – Accounting & Reporting
Memphis, TN
10.2017 - 10.2018
- Co-managed an operational budget of more than $20,000 and analyzed expenditures to ensure compliance with federal, state, and local regulations
- Evaluated and assessed 3 accounts and reported account discrepancies to the Director of School Compliance and the principal
- Managed the day-to-day operations of the department including organizing accounting staff calenders, filing financial reports, scheduling appointments, administering expense reports, and paying vendor invoices
- Utilized CRM database to input employee and vendor information concerning payments, employment documentation, and service requirements
- Recognized by senior-level management for the production of quality work and increase of departmental efficiency and productivity through the implementation of new filing systems
- Maintained a 100% accuracy rating while preparing and handling bank reconciliation reports, budget accounts, accounts payable, and accounts receivable.
Branch Operations Supervisor
Regions Bank
Memphis, TN
09.2012 - 08.2017
- Exceeded sales goals, targets, and revenue expectations of $200,000 by maintaining a high percentage of product sales and surpassing monthly sales goals by approximately 2% each month
- Assisted the Branch Manager in conducting employee performance reviews, employee feedback, and interviews to ensure the branch enhanced branch performance and profitability
- Oversaw the supervision of 3 – 7 tellers and member service representatives, including workload assignment, resolving performance issues, team training, and scheduling, contributing to the overall effectiveness of the team and organizational mission
- Improved the efficiency in execution of payment transactions, procurement, and cash operations through the implementation of new processes and procedures
- Monitored and assessed domestic operations, inventory, and reconciliation activities to increase company productivity and enhance customer satisfaction.
Education
Master of Business Administration (MBA) - Human Resource Management
Union University
01.2022
Bachelor of Arts - Communication
University of Memphis
12.2014
Skills
- Organizational Management
- Human Resources
- Customer Relations
- Supervision
- Project Management
- Critical Thinking
- Employee Relations
- Policy Compliance
- Database Management
- Statistical Analysis
- General Ledger Accounting
- Banking & Finance
- Training Development
- Action Oriented
- Financial Reporting
- Benefits Administration
- Communication & Collaboration
Timeline
Benefits Advisor-Retirement
Memphis-Shelby County Schools-Human Resources
09.2023 - Current
Data Analyst
Memphis Shelby County School District – Business Operations
01.2022 - 08.2023
Payroll Associate
Memphis Shelby County School District - Payroll
10.2018 - 01.2022
Office Manager
Memphis Shelby County School District – Accounting & Reporting
10.2017 - 10.2018
Branch Operations Supervisor
Regions Bank
09.2012 - 08.2017
Master of Business Administration (MBA) - Human Resource Management
Union University
Bachelor of Arts - Communication
University of Memphis
Similar Profiles
Alicia CurryAlicia Curry
Classroom Teacher at Memphis, City Schools/Shelby County SchoolsClassroom Teacher at Memphis, City Schools/Shelby County Schools
Laila C. BradleyLaila C. Bradley
Reset Room Assistant/Behavior Interventionist at Memphis-Shelby County SchoolsReset Room Assistant/Behavior Interventionist at Memphis-Shelby County Schools
LaVaughn Bridges IILaVaughn Bridges II
Educator at Memphis Shelby County SchoolsEducator at Memphis Shelby County Schools