Andrea Owens
Rantoul,IL
Summary
Versatile and compassionate professional with a proven track record at Hampton Inn By Hilton, enhancing guest satisfaction and streamlining operational efficiencies. Expert in data entry and emotional support, I excel in creating positive environments and improving service delivery. Achieved significant improvements in guest experience and operational database management.
Overview
9
9
years of professional experience
Work History
Homecare Provider
Private Care
01.2022 - 09.2024
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with self-administered medications.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Skilled Specialist
Jeld Wen Window And Door
03.2020 - 01.2022
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Optimized inventory management, minimizing waste and reducing costs.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Restructured customer service process, ensuring quicker response times.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Implemented customer feedback system to inform product development.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
Night Auditor
Hampton Inn By Hilton
10.2015 - 03.2020
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
Education
GED -
Parkland College
Champaign, IL05.2004
Skills
- Compassionate Caregiving
- Patient Care
- Meal Preparation
- Housekeeping
- Progress Documentation
- Client documentation
- Behavioral Management
- Documentation
- [State] Driver's License
- Schedule Management
- Decision-Making
- Progress Monitoring
- Emotional Support and Companionship
- HIPAA Compliance
- Documentation And Reporting
- Appointment Scheduling
- Data Entry
Timeline
Homecare Provider
Private Care
01.2022 - 09.2024
Skilled Specialist
Jeld Wen Window And Door
03.2020 - 01.2022
Night Auditor
Hampton Inn By Hilton
10.2015 - 03.2020
GED -
Parkland College