Andrea Owens
Hamilton,OH
Summary
Distinguished for elevating operational efficiency and fostering compassionate client relationships at in both Caregiving & Direct Service Professional roles, I bring a blend of empathetic communication and strategic case management skills. Leveraging time management and records management expertise, I've significantly enhanced care quality and team productivity, establishing a track record of dependable leadership and compassionate care.
Overview
8
8
years of professional experience
Work History
Caregiver/Direct Care Professional
Fairfield Home Care
05.2022 - 09.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Caregiver/Care Manager
HomeWell Senior Care
02.2021 - 12.2021
- Aided in daily routines, increasing client autonomy and well-being.
- Maintained cleanliness and order in the house.
- Supported individuals with personal care tasks including grooming and meal prep.
- Maintained cleanliness standards through light housekeeping duties.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed regular check-ins and progress report for each client.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Communicated with healthcare providers to facilitate continuity of care.
- Maintained detailed records in compliance with agency standards and regulations.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
Business Manager
Geocultural Technologies
07.2014 - 03.2015
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Assisted with hiring process and training of new employees.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Fostered strong, enduring relationships with key clients to secure repeat business and referrals.
- Enhanced team capabilities, organizing professional development workshops and mentoring programs.
- Cultivated culture of continuous improvement by encouraging innovation and critical thinking within team.
- Enhanced customer satisfaction, providing personalized service solutions based on client feedback.
- Developed and executed marketing strategies that significantly increased brand awareness in target markets.
Business Manager
Excel Intel
07.2014 - 03.2015
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Assisted with hiring process and training of new employees.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Fostered strong, enduring relationships with key clients to secure repeat business and referrals.
- Enhanced team capabilities, organizing professional development workshops and mentoring programs.
- Enhanced customer satisfaction, providing personalized service solutions based on client feedback.
- Improved operational efficiency by adopting new technologies and training staff on best practices.
- Developed and executed marketing strategies that significantly increased brand awareness in target markets.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Business Manager
Cincinnati Tutoring Company
07.2014 - 03.2015
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Assisted with hiring process and training of new employees.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Streamlined business processes by implementing new project management tools and techniques.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Led cross-functional teams to complete projects ahead of deadlines, ensuring high-quality outcomes.
- Fostered strong, enduring relationships with key clients to secure repeat business and referrals.
- Enhanced team capabilities, organizing professional development workshops and mentoring programs.
Education
Associates Degree - Criminal Justice
Brown Mackie College
Cincinnati, OH02.2008
Diploma - General Studies
Milford Senior High School
Milford, OH06.2001
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Emotional support
- Strong ethics
- Relationship building
- Compassionate care
- Verbal and written communication skills
- Compassionate communication
- Records management
- Medical records management
- Medical office administration
- Case management
- Reliability and punctuality
- Compassion and empathy
- Active listening
- Verbal and written communication
- Social interaction
- Conflict resolution
- Compassionate client care
- Case management experience
- Empathetic listening
- Patient care and companionship
- Attentive to people
- Clear communication
Timeline
Caregiver/Direct Care Professional
Fairfield Home Care
05.2022 - 09.2022
Caregiver/Care Manager
HomeWell Senior Care
02.2021 - 12.2021
Business Manager
Geocultural Technologies
07.2014 - 03.2015
Business Manager
Excel Intel
07.2014 - 03.2015
Business Manager
Cincinnati Tutoring Company
07.2014 - 03.2015
Associates Degree - Criminal Justice
Brown Mackie College
Diploma - General Studies
Milford Senior High School
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