Andrea Padilla
Santa Fe,New Mexico
Summary
To work in a Professional Office Setting or Medical Services Office environment, where I may use my detailed skillset to be successful in the future within a Company/or professional office of high values and structure.
Overview
25
25
years of professional experience
Work History
Executive Administrative Assistant
Its Quest Staffing Services
11.2023 - Current
- Provide high level administrative support to Superintendent Alice Kane, Kim Sewell -Chief Administrator, and Deputy SOI Colin Baillio to include scheduling, filing and correspondence
- Assist with daily OSI Operations such as building and property management (Including requesting badges for employee access and any GSD work order requests)
- Providing oversight of clerical operating procedures or requests
- Created electronic filing and hard copy filing for SOI Kane
- Prepare reports as requested by SOI Kane and Senior Management
- Serve as lead back up to the Chief Administrator as required
- Assists with scheduling travel and meeting preparation for SOI Kane and Senior Management
- Assist with all other assigned duties by SOI Kane and Senior Management as needed
- Assist with all Service of Process, as required
- Responsible for taking minute notes for all leadership meetings.
Graphic Designer/Ecommerce Store Manager/Marketing
Phantasmic Designz
04.2020 - Current
- Responsible for all inventory of online store operations
- Responsible for receiving and processing all orders
- Manage all invoices for graphic orders, calling customers, and booking appointments for local orders
- Design all graphic orders such as business logos, cards stationery, banners, and clothing or apparel accessories
- Book events for marketing all merchandise.
Administrative Assistant
ATA SERVICES
09.2023 - 11.2023
- Assist as Administrative Support to Superintendent Alice Kane and Senior Management
- Assist with Schedule Management for SOI Kane
- Assist with meeting preparation and materials
- Prepare reports
- Conducting research as required for Superintendent.
Office Manager SF Location/Assistant Administrator
PTP INC DBA Physical Therapy Plus
05.2021 - 06.2023
- Provided high level office management for two physical therapy clinics
- Responsibilities included scheduling all physical therapy appointments, obtaining insurance authorizations, processing denials and appeals, medical billing, and referrals
- Checked patients in for appointments and processed patient check outs
- Responsible for ordering supplies, maintaining inventory, scanning documents into patient charts, filing patient results into patient files
- Responsible for collecting co-payments and physical therapy related equipment
- Monitored monthly collections and reports, aging claims, process of denied claims, and resubmission of claims, processed billing, and medical record requests
- All processes of incoming faxes
- Copying, and keeping stock of all medical office forms, and documents for the office
- Training of new employees, and training of online provider portals, and credentialing
- Supervision of other front office employees
- Runs and operates all daily duties and functions to complete each day of daily office operation.
Caregiver
Comfort Keepers Santa Fe
09.2019 - 04.2020
- Responsible for assisting assigned clients with activities of daily living including but not limited to; meals, bathing, dressing and exercise
- Handled all grocery shopping, outside errands, cooking cleaning and laundry
- Was a non-medical position.
Administrative Assistant/Clerk
Staffing Services
07.2019 - 09.2019
- Temporary Position responsible for processing all initial and renewing vehicle registration
- Handled the processing of government plates, title transfers, and bank liens.
General Clerk III
ATA Staffing Services
06.2019 - 07.2019
- Temporary position responsible for answering telephones, filing, faxing, creating various charts
- Served as the greeter to all who entered the Police Academy, assisting in getting folks to their destination within the facility.
Urology Associates Outpatient clinic
Christus St Vincent’s Regional Medical Center
03.2017 - 05.2019
- Patient Care Assistant/Medical assistant/Medical Office Specialist
- Worked directly with patients, completing intake and assessments, vitals and all medical history with detailed medication lists and allergies
- Set up of all procedures including Cystoscopy, Urodynamic studies, Catheter, Bladder Instillations, Stent removal, Vasectomy
- Prepared patients for procedures and then assisted physician during procedures
- Ensured procedure rooms were sanitized and ready for the next patient
- Documented all processes involved in each patient procedure and scanning all documentation into the patient’s chart
- Cleaning rooms, running urine micro POC testing for most patients, charting, and documenting, scanning all that is necessary for patient charts
- Assisting providers, with medication prior authorizations, and all denials.
Central Services Float Pool
Christus St Vincent’s Regional Medical Center
11.2016 - 03.2017
- Medical Assistant
- Worked directly with patients, rooming, taking a full set of vital signs, performing test, and helping doctors with procedures when needed
- Provided patients with handouts and information of diagnosis, providing the best possible patient care.
Breast, Plastics and Reconstruction
Christus St Vincent’s Regional Medical Center
03.2015 - 11.2015
- Medical Assistant
- Worked hand in hand with Dr William Dougherty, and Melody Paulishak, with all cancer patients and cosmetic plastic surgery patients
- Escorted patients to exam rooms during clinic hours and files all prior authorizations for surgeries, and MRI and Ct scans ordered by physician
- Schedules all surgeries with OR scheduler
- Files all appeal for all insurance denials for surgeries
- Follow up with all patients per physician requests
- Ensured all patient rooms were clean and clear of all biohazard bags and stocks rooms.
Central services float pool
Christus St Vincent’s Regional Medical Center
09.2014 - 03.2015
- Medical Assistant
- Works directly with patients, rooming and taking a full set of vital signs, performing and testing or helping doctors with any procedures when needed
- Giving patients handouts and information of diagnosis, giving out the best possible patient care As I possibly can.
JC Radiology /Women’s Health Services
ABQ Health Partners
10.2008 - 09.2012
- Medical Assistant/Women’s Health Services /Float Pool
- Patient Care Coordinator
- Radiology Scheduler/Biopsy Scheduling/ Mammography P4P Project /Prior Authorizations
- Responsible for scheduling all MRI, CT, US, X RAYS, Bone Density, and Mammogram appointments
- I worked mainly by phone, with patients directly to schedule these exams
- I also scheduled all call back or repeat mammograms requested by our radiologists
- I scheduled all Breast biopsies for all patients who had symptoms of breast cancer
- I scheduled all six month follow up breast exams required by the Radiologist
- I also worked downstairs checking in patients at the front desk, verifying insurances, prior authorizations for the insurance companies that are needed from certain exams
- I work with every patient with a one-on-one effort to make sure they are satisfied with their visits to ABQ Health Partners
- I also worked on a project which is called P4P and it is a recruitment for women who have not had the Annual mammograms after age 40 to be scheduled to for their Annual Breast Exams and also Annual Physical or pap Smears with the patient's primary physician the P4P For this project, I called at average 200 patients per week off a list totaling about 10,800 patients contacted since the start date of the program in 2010
- I work on nothing but providing the best quality of HealthCare services to all customers and patients whether they are internal customers or external
- I worked on prior authorizations for all ABQ Health Partners exams and procedures, For BCBS, Lovelace Health Plan, Medicaid, Medicare, and all other insurances.
Assistant Manager
Payday Loans and titles
08.2008 - 07.2010
- Responsible for answering telephone, assisting all customer questions or needs, calling all customers to remind them of their due dates and past due customers as well
- Collecting all payments for due customers, making a new customer quote daily
- Closing and opening stores daily
- Balancing out drawers and safe each night and making a deposit at the bank after the end of day has been run through the system.
Office Manager
ADP Homebuilders LLC
01.1999 - 01.2010
- Responsible for answering telephone, scheduling all estimate appointments for customers interested in construction jobs, printed out estimate quotes and providing to the customer, handled all accounts payable, and receivable, as well and processing payroll.
Night Auditor/Night Manager
Inn and Spa at Loretto
08.2007 - 08.2008
- Responsible for answering telephone, directing calls to designated areas, making new reservations for all walk in or late-night call ins, separating all receipts for the entire hotel
- Running the end of day reports through four different systems, printing out all check out documents for the next day, and cleaning the lobby bar area for after hour guests.
Front Desk Agent/ Night Auditor
Villas De Santa FE
03.2005 - 07.2007
- Responsible for answering telephone calls and giving out the best information possible to all guests, checking in and out all guests, blocking rooms for arriving guests, balancing out at the end of each shift
- Making reservations for all owners
- Running end of day procedure for the night audit shift to close each day for the next one to start
- Helped where needed.
Clerical Assistant
St Vincent’s Hospital Cancer Center
02.2003 - 02.2005
- Responsible for filing all patient documents, answering and directing all phone calls from patients, copying all requested medical records, checking in all scheduled patients, scheduling all MRI, CT and CAT scans for patients, scheduling all follow up appointments, pulling all charts for scheduled patients daily
- Helping where needed or as needed.
Receptionist
Evolve Fitness
01.1999 - 09.2003
- Responsible for answering the telephone, checking in all classes scheduled for the day
- Collecting all membership fees on proper dues dates, setting up all proper equipment for each class
- Cleaning and prepping the gym for daily use.
Billing & Collections Manager
McQueen & Associates
05.2001 - 01.2003
- Responsible for all account payables and receivables, posting all account data in correct areas
- Sending out all final bills of sale and closing documents to customers
- Kept track of all financial areas of the business
- And made bank deposits, and collections calls to all past due account holders
- Keep the office clean and tidy.
Frontend Customer Service Supervisor
Whole Foods Market
05.2000 - 12.2002
- Responsible for answering twelve different phone lines and transferring calls to designated areas or departments
- Checked out all customers buying merchandise
- Processed returns made by customers
- Closed out the register and helped where needed.
Education
Bachelor of in Art History, concentrated on Graphic Design, and Media Arts -
The Art Center Design College
Albuquerque, NMThe US Career Institute
Certificate of Medical Assistant
Aztec Homeschool
Santa Fe, NMAAPC MEDICAL CODING AND BILLING Program
05.2024
Santa Fe Community College
Santa Fe, NM05.2024
Skills
- Schedule Management
- Building and property management
- Management of Clerical/Administrative operating procedures
- AIDI T
- Schedule Meetings
- Electronic Filing
- Fast Typing skills
- Develop Briefing Memos
- Data Entry and Word Processing
- Account Payables & Receivables
- Billing and Collections
- Conduct Research
- Phone Customer Service
- Medical Terminology
- Filing and Posting
- Prepare reports
- Cash Handling
- Office Management Training
- Payroll Training
- CPR Certified
- Medical Records
- Customer Service
- Management Training
- Radiology Patient Check-in
- 12 Office Management Experience
- Radiology Scheduling for MRI CT Ultrasound Bone Density and Mammography, X-rays
- P4P Recruitment for Mammography
- Phone customer/ patient service
- 14 years Medical Assistant Experience
- Medical Coding Experience
Second Contact Phone
(505)531-7171
Timeline
Executive Administrative Assistant
Its Quest Staffing Services
11.2023 - Current
Administrative Assistant
ATA SERVICES
09.2023 - 11.2023
Office Manager SF Location/Assistant Administrator
PTP INC DBA Physical Therapy Plus
05.2021 - 06.2023
Graphic Designer/Ecommerce Store Manager/Marketing
Phantasmic Designz
04.2020 - Current
Caregiver
Comfort Keepers Santa Fe
09.2019 - 04.2020
Administrative Assistant/Clerk
Staffing Services
07.2019 - 09.2019
General Clerk III
ATA Staffing Services
06.2019 - 07.2019
Urology Associates Outpatient clinic
Christus St Vincent’s Regional Medical Center
03.2017 - 05.2019
Central Services Float Pool
Christus St Vincent’s Regional Medical Center
11.2016 - 03.2017
Breast, Plastics and Reconstruction
Christus St Vincent’s Regional Medical Center
03.2015 - 11.2015
Central services float pool
Christus St Vincent’s Regional Medical Center
09.2014 - 03.2015
JC Radiology /Women’s Health Services
ABQ Health Partners
10.2008 - 09.2012
Assistant Manager
Payday Loans and titles
08.2008 - 07.2010
Night Auditor/Night Manager
Inn and Spa at Loretto
08.2007 - 08.2008
Front Desk Agent/ Night Auditor
Villas De Santa FE
03.2005 - 07.2007
Clerical Assistant
St Vincent’s Hospital Cancer Center
02.2003 - 02.2005
Billing & Collections Manager
McQueen & Associates
05.2001 - 01.2003
Frontend Customer Service Supervisor
Whole Foods Market
05.2000 - 12.2002
Office Manager
ADP Homebuilders LLC
01.1999 - 01.2010
Receptionist
Evolve Fitness
01.1999 - 09.2003
Bachelor of in Art History, concentrated on Graphic Design, and Media Arts -
The Art Center Design College
The US Career Institute
Certificate of Medical Assistant
Aztec Homeschool
AAPC MEDICAL CODING AND BILLING Program
Santa Fe Community College