Andrea Palomino
Colorado Springs,CO
Summary
Currently working as an Assistant Property Manager at Asset Living, where I am responsible for assisting with property management duties and ensuring tenant satisfaction. Prior to that, I gained experience at Redwood Residential. I am bilingual and have a high level of proficiency in both English and Spanish. Strong background in property management and customer service. Skilled in effective time management, multitasking, and communication. Proficient in Yardi, Onesite, CRM, Knock, and Microsoft Office, including Excel. Known for my ability to work well in a team and my strong interpersonal communication skills. My goal is to continue growing in the field of property management and contribute to the success of a dynamic property management team.
Overview
2
2
years of professional experience
Work History
Assistant Property Manager
Asset Living
02.2023 - Current
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Trained for multiple manager duties. Such as invoice coding and payments.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Collected and maintained careful records of rental payments and payment dates.
- Yardi and CRM knowledge.
Assistant Property Manager
Redwood Residential
04.2022 - 02.2023
- Assisted property manager with day-to-day operations, including leasing, resident relations, and maintenance coordination.
- Assisted with leasing activities, including conducting property tours, processing applications, and preparing lease agreements.
- Responded to resident inquiries and concerns in a timely and professional manner, ensuring high levels of customer satisfaction.
- Extensive knowledge on Onesite and Knock.
- Handled the monthly pre-closing and closing period.
- In charge of move-out statements.
- Responsible for deposits, payments, and all delinquency.
Education
High School Diploma -
Brighton High School
Brighton, CO05.2012
Skills
- Payment Collection
- Records Management
- Relationship Building and Rapport
- Policy Enforcement
- Housing Regulations
- Problem-solving abilities
- Fair housing regulations
- Microsoft Office proficiency
- Unit Inspection
- Tenant Relations
Timeline
Assistant Property Manager
Asset Living
02.2023 - Current
Assistant Property Manager
Redwood Residential
04.2022 - 02.2023
High School Diploma -
Brighton High School