Andrea Paulin Colin
Aurora,CO
Summary
Highly motivated and committed individual with a proven history of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Medical Assistant
UCHealth University Of Colorado Hospital
03.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified patient insurance coverage and collected required co-payments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used EPIC to schedule appointments for doctor visits and procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Conducted patient intake interviews, recording and documenting relevant information.
- Prepared and processed patient referrals
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Provided prompt, polite and professional in-person and telephone customer service.
- Part of Safety coordinator team
- Coordinated emergency response plans and drills to increase preparedness and address issues promptly.
- Mentored and supported staff in identifying and implementing procedures and practices to protect the safety and security of workers.
- Created a safe work environment by complying with safety, health, and security requirements.
Custodial Worker
Triad Staffing
06.2019 - 03.2021
- Collected trash and emptied receptacles and recycling containers.
- Maintained clean and comfortable environments in school buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Checked in and stocked inventory throughout facility.
- Reported damages and hazardous conditions to management for further action.
- Reported vandalism or other damage to property to supervisor.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Cleaned equipment and machinery to maintain in optimum working condition.
Restaurant Waitress
Tio Juan's Restaurant
09.2018 - 05.2019
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Completed credit payments via card processing systems.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Education
Diploma - Medical Assisting
Concorde Career College - Aurora
Aurora, CO 2020.06 - 2021.03
Skills
- Customer Relationship Management
- Medical Records Management
- Proficient in Microsoft Office
- Team Management
- Epic Systems
- Knowledge of HIPAA Regulations
- Clinical and Administrative Support
- Appointment Coordination
- Payment collection
- Active Listening
- Good Telephone Etiquette
- Time management
- Fluency in Spanish
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Assistant
UCHealth University Of Colorado Hospital
03.2021 - Current
Diploma - Medical Assisting
Concorde Career College - Aurora
2020.06 - 2021.03
Custodial Worker
Triad Staffing
06.2019 - 03.2021
Restaurant Waitress
Tio Juan's Restaurant
09.2018 - 05.2019