Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrea Payton

Second Assistant Store Manager
Flanagan,IL

Summary

Effectively manage personnel and business operations to handle company needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations.

Competent in management bringing more than 3 years of food service and progressive leadership experience. Maintain and build relationships with patrons and employees by applying basic skills. Effective leader and problem-solver dedicated to maintain successful operations. Highly committed with hardworking mentality to maintain quality of services and products.

Encourage manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Second Assistant Manager

Caseys's General Stores
Flanagan, Illinois
08.2020 - Current
  • Perform mandatory audits to enforce compliance in merchandising, inventory and customer service.
  • Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Process payments for credit and debit cards and returned proper change for cash transactions.
  • Attain expert level of product knowledge, go-to person for store operations answers and suggestions.
  • Meet business targets regularly through employee engagement and forward-thinking planning.
  • Rotate merchandise and displays to feature new products and promotions.
  • Maintain positive customer relationships by responding quickly to customer service inquiries.
  • Respond to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Perform kitchen duties, such as cooking, dating and labeling products, and maintain proper storage.

Opening Manager

McDonald's
Dwight, IL
08.2020 - 11.2020
  • Opened doors on time, greeted patrons and offered assistance with locating needed items.
  • Stocked, monitored and maintained inventory of diverse products.
  • Delegated daily tasks and oversaw 3-5 employees.
  • Trained employees on temperatures and production, ensuring compliance with top quality standards.
  • Fielded customer complaints and comments.
  • Reported issues to higher management with great detail.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.

Deli Shift Manager

Dave's Supermarket
Fairbury, IL
04.2019 - 08.2020
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and maintained courteous and effective working relationships.
  • Managed team of 4-5 employees, overseeing hiring, training, and professional growth of employees

Education

GED -

Heartland Community College
Pontiac, IL
05.2008

Skills

  • Sales and marketing
  • Food assembly
  • Safe food handling
  • Quality control
  • Strategic planning
  • Critical Thinking
  • Dependable and Responsible

Certification

Food Handlers License

Manager's Food Sanitation Certificate

Food Allergens Certificate

Timeline

Second Assistant Manager

Caseys's General Stores
08.2020 - Current

Opening Manager

McDonald's
08.2020 - 11.2020

Deli Shift Manager

Dave's Supermarket
04.2019 - 08.2020

GED -

Heartland Community College

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Andrea PaytonSecond Assistant Store Manager