ANDREA PEARSON
New Braunfels,TX
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 20-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
23
23
years of professional experience
Work History
Outside Sales Representative and Design Specialist
Ameriquartz USA
11.2020 - Current
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Prospected to increase sales lead pipeline and converted leads into new customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Increased sales volume by adding accounts in the territory.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Negotiated prices, terms of sales and service agreements.
Sales Associate /Design Consultant
Triton Stone Group
03.2016 - 08.2020
- Coordinated projects with builders and general contractors.
- Estimated scope of projects from blueprints.
- Called all past due accounts on a collection basis.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in stone, tile and setting material products.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered questions about store policies and concerns to support positive customer experiences.
- Met with over 50 customers per week to discuss design vision and individual needs.
- Prepared original and relevant options for clients suitable to individual requirements.
- Consistently stayed under client's budget for projects.
- Planned project concepts by researching and studying information.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Associate /Design Consultant /Purchasing Agent
CounterStone
09.2014 - 02.2016
- Maintaining effective communication with contractors and homeowners of all aspects of projects from selection to installation of the product.
- Processing all A/R-A/P payments and deposits Controlled all the ordering and receiving of all the products.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Met with over 40 customers per week to discuss design vision and individual needs.
- Prepared original and relevant options for clients suitable to individual requirements.
Manager/Sales Associate /Design Consultant /Account Executive
Granix Stone, Inc
02.2005 - 07.2014
- Performed sales and install coordination of all types of flooring including stone, tile, wood and also exterior stone.
- Responsible for slab selection ( granite, marble, quartz and more ) for commercial and residential projects.
- Maintaining effective communication with contractors and homeowners of all aspects of projects from selection to distribution and delivery to the jobsite Processing all A/R-A/P payments and deposits.
- Processed daily payments on accounts (cash, credit card or checks).
- Called all past due accounts on a collection basis Handled inbound and outbound customer calls.
- New product introduction and education for staff, contractors, and general public.
- Employee selection, training, and adherence to corporate policies.
- Controlled ordering, receiving, and delivery schedule.
- Estimated scope of projects from blueprints; worked with architects to manage successful timeline on jobs.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Resolved customer problems, improved operations and provided exceptional client support.
- Drove operational improvements which resulted in savings and improved profit margins.
Sales Associate /Design Consultant
Laufen Tile / Roca
07.2002 - 12.2004
- Coordinated projects with builders and general contractors Performed post-project follow-up In-store merchandising and product display Attained store sales, customer education and satisfaction.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained organized, presentable merchandise to drive continuous sales.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Met with over 50 customers per week to discuss design vision and individual needs.
- Handled 40 calls per hour to address customer inquiries and concerns.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
Sales Associate /Design Consultant
Arizona Tile and Stone
03.2001 - 05.2002
- Coordinated projects with builders and general contractors.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Maintained organized, presentable merchandise to drive continuous sales.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Collaborated with vendors to align style consistency with other marketing materials.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
Education
High School Diploma -
Orange Glen High School
Escondido, CA06.1994
Skills
- Accounting: QuickBooks
- Word, Excel, Outlook
- Operations System: Windows
- Accounting, A/R-A/P
- Excellent customer service
- Delivery scheduling
- Designing
- Detail-oriented
- Trilingual - English, Spanish, Slovakian
- Marketing
- Merchandising
- Receiving
- Staff training
- Positive and upbeat
- Analytical problem solver
- Relationship building
- Verbal and written communication
- Sales presentations
- Vendor management
- Solution selling
- Project organization
- Team management
Affiliations
- Visionary designer able to see the potential in small or flowed spaces to developed beautiful and emotionally pleasing environments.
- Impeccable style with an eye for the smallest detail.
- Flexible with proven track record of putting the clients' needs and desires first.
- Expert in space planning, sales, showroom development, and product/material specification.
- Demonstrated excellence in conducting client relationships and managing multiple projects simultaneously.
Additional Information
- Trade references available upon request.
Timeline
Outside Sales Representative and Design Specialist
Ameriquartz USA
11.2020 - Current
Sales Associate /Design Consultant
Triton Stone Group
03.2016 - 08.2020
Sales Associate /Design Consultant /Purchasing Agent
CounterStone
09.2014 - 02.2016
Manager/Sales Associate /Design Consultant /Account Executive
Granix Stone, Inc
02.2005 - 07.2014
Sales Associate /Design Consultant
Laufen Tile / Roca
07.2002 - 12.2004
Sales Associate /Design Consultant
Arizona Tile and Stone
03.2001 - 05.2002
High School Diploma -
Orange Glen High School