Andrea Peckham
San Juan Capistrano,CA
Summary
Dynamic leader with a proven track record at Paddy's Station, adept in change implementation and team mentorship. Excelled in boosting sales through strategic marketing and exceptional guest management. Skilled in vendor negotiations and project oversight, consistently enhancing business outcomes. Achievements include developing lasting client relationships and significantly improving operational productivity. Skilled Bartender in all areas including craft cocktails
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager/Bartender
Paddy's Station
San Juan Capistrano, CA
03.2020 - Current
- Trained employees on duties, policies and procedures.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Analyzed market trends to inform business decisions and strategies.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Supervised employees through planning, assignments, and direction.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Delegated work to staff, setting priorities and goals.
- Administered employee discipline through verbal and written warnings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Bartender
Pepi's Sports Bar
Capistrano Beach, CA
02.2015 - 03.2020
- Greeted guests with friendliness and professionalism.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Provided drink suggestions to customers based on their preferences.
- Performed opening and closing duties including restocking supplies.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Greeted frequent visitors by name and explained new promotions.
- Upsold customers from shelf to premium brands to help boost sales.
- Effectively multitasked within fast-paced environment.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Arranged bottles and glasses behind bar to make attractive displays.
- Assisted in setting up the bar for service shift.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Bartender/Shift Manager
Public 74
San Juan Capistrano, CA
05.2013 - 02.2015
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Maintained cleanliness and organization of work area.
- Coached employees on interactions with customers to drive exceptional service.
- Resolved conflicts between staff members in a professional manner.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Monitored bar inventory and promptly restocked low items before depletion.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Poured wine, beer and cocktails for patrons.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Upsold customers from shelf to premium brands to help boost sales.
- Completed regular bar inventories and daily requisition sheets.
Server/Bartender/Shift Manager
The Surfin' Cowboy
Capistrano Beach, CA
06.2010 - 01.2014
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Poured wine, beer and cocktails for patrons.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Education
High School Diploma -
Santiago High School
Garden Grove08-2003
Skills
- Branding
- Advertising and marketing
- Sales
- Change implementation
- Time management
- Motivation
- Event marketing
- Event billing
- Social media promotion
- Event design
- Guest management
- Entertainment booking
- Menu planning
- Event sales
- Promotional advertising
- Vendor and contract negotiations
- Deadline management
- Vendor management
- Records management
- Vendor relationship management
- Sales and promotion
- Project oversight
- Team mentorship
Certification
- Esthetician Certification, Specialization in Scar Camouflage
Affiliations
- craft mixologist
- passionate bartender
- great communication skills
Timeline
General Manager/Bartender
Paddy's Station
03.2020 - Current
Bartender
Pepi's Sports Bar
02.2015 - 03.2020
Bartender/Shift Manager
Public 74
05.2013 - 02.2015
Server/Bartender/Shift Manager
The Surfin' Cowboy
06.2010 - 01.2014
High School Diploma -
Santiago High School