Andrea Pedroza
Chicago,IL
Summary
I'm a qualified server and bartender, have been in the restaurant industry for 15 years. I'm very good with high volume, as well as working under pressure. Focused and reliable server bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender/Restaurant Server
Labriola Chicago
12.2022 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Bartender/Restaurant Server
Doc Bs Fresh Kitchen
09.2016 - 11.2023
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Assistant Manager
Qdoba Eats
09.2009 - 09.2016
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
No Degree -
Harold Washington
Chicago, ILHigh School Diploma -
Carver Military
Chicago, IL06.2008
Skills
- Food Preparation
- Health Codes Compliance
- Basic Accounting
- Payment Processing
- Menu Memorization
- Beverage Preparation
- Handling Difficult Customers
- Aloha POS
- Inventory
- Wine and Liquor Knowledge
Certification
Bassat
Languages
Spanish
Professional Working
Timeline
Bartender/Restaurant Server
Labriola Chicago
12.2022 - Current
Bartender/Restaurant Server
Doc Bs Fresh Kitchen
09.2016 - 11.2023
Assistant Manager
Qdoba Eats
09.2009 - 09.2016
No Degree -
Harold Washington
High School Diploma -
Carver Military
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