Andrea Pena
Keizer,OR
Summary
Outgoing Clinic Manager with over 16 years of experience working with medical personnel. Exceptional skill in communication creates productive workflows and inspires quality patient care. Emphasizes building relationships and strong recruitment methods.
Overview
16
16
years of professional experience
Work History
Clinic Manager
Skin Cancer Surgery Center
Tualatin, OR
09.2014 - Current
- Managed staff and patient safety during worldwide pandemic.
- Created, implemented, and oversaw pandemic policies ensuring staff and patient safety.
- Performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance, and policies and procedures.
- Onboarded and credentialed multiple specialty providers including Locum tenens physicians.
- Prepared and retained records, files, and reports according to various government and practice standards.
- Conducted frequent clinic walk-throughs to maintain a safe work environment.
- Confirm availability of sufficient supplies for delivery of quality patient care orders.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory, and local, state, and federal guidelines relating to HIPAA, benefits administration, and general liability.
- Foster excellence by example by "setting the pace" and being a hands-on mentor to clinical staff.
- Designed and introduced leadership development, coaching, and team management model, resulting in thepromotion of employees into increased levels of responsibility.
Lead Medical Assistant
Skin Cancer Surgery Center
Tualatin, OR
07.2008 - 09.2014
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
Medical Assistant
Skin Cancer Surgery Center
Tualatin, OR
07.2005 - 07.2008
- Assisted surgeons with Mohs surgery and sterile reconstructive procedures.
- Managed pre-op and post-operative patient care by stocking medical supplies and preparing operating rooms.
- Educated patients and families on medical-surgical procedures, therapeutic regimens and pain management techniques.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked and organized exam rooms and medical equipment.
Skills
- Employee Performance Evaluations
- Employee Training Program
- Clinical Staff Management
- HIPAA Guidelines
- Performance Monitoring
- Instructional Material Development
- Human Resources Management
- Medicare Compliance
- Organizational Goal Development
- Problem Resolution
Timeline
Clinic Manager
Skin Cancer Surgery Center
09.2014 - Current
Lead Medical Assistant
Skin Cancer Surgery Center
07.2008 - 09.2014
Medical Assistant
Skin Cancer Surgery Center
07.2005 - 07.2008
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