Andrea Pena
Whittier,CA
Summary
Dynamic sales professional with a proven track record at Puente Hills Toyota, excelling in revenue growth and customer engagement. Skilled in conflict mitigation and financial acumen, I consistently achieved top sales performance while fostering strong community relationships. My innovative thinking and product knowledge drive success in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Car Sales Associate
Puente Hills Toyota
City Of Industry, CA
11.2020 - 02.2023
- Participated in community outreach events as a representative of the dealership to foster positive relationships within the local area.
- Actively participated in ongoing product training sessions to remain knowledgeable about current models and industry trends.
- Helped my sales team maximize revenue by establishing a structured pipeline daily.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Top sales performance for consecutive months back to back.
Front Desk Secretary
Mario's Finishing Inc.
South Gate, CA
06.2016 - 07.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Supported administrative tasks such as filing, data entry, and scheduling appointments, contributing to smooth daily operations.
- Streamlined office communication by effectively handling incoming calls and directing them to the appropriate departments.
Sales Associate
Mother's Nutritional Center
Pico Rivera, CA
03.2015 - 05.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Santa Fe High School
Santa Fe Springs, CA06-2016
Skills
- Foreign language
- conflict mitigation
- innovative thinking
- Email correspondence
- Phone etiquette
- cross functional collaboration
- Data entry and analysis
- Financial acumen
- Revenue growth
- Product knowledge
Languages
Spanish
Native or Bilingual
Timeline
Car Sales Associate
Puente Hills Toyota
11.2020 - 02.2023
Front Desk Secretary
Mario's Finishing Inc.
06.2016 - 07.2020
Sales Associate
Mother's Nutritional Center
03.2015 - 05.2016
High School Diploma -
Santa Fe High School