Andrea Pender
Spotsylvania ,VA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales Consultant position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Retail Processor
HomeGoods
10.2023 - Current
- Provided exceptional customer service, addressing questions or concerns with professionalism and courtesy.
- Maintained a safe shopping environment for customers by quickly addressing spills or hazards on the sales floor as needed.
- Reduced shrinkage rates, performing regular merchandise audits to ensure proper stock levels.
- Improved operational efficiency through effective merchandise unpacking, organizing, and restocking activities.
- Enhanced customer satisfaction by providing efficient and accurate retail processing services.
- Increased sales revenue by maintaining up-to-date knowledge of store promotions and sharing information with customers.
- Supported store teams in meeting sales targets and ensuring excellent customer service experiences.
- Expedited checkout process for customers, efficiently scanning items and processing transactions.
- Handled returns and exchanges efficiently, ensuring customer satisfaction while adhering to store policies.
- Participated in regular training sessions and team meetings, staying current with store policies and procedures.
- Adhered to strict safety protocols while operating equipment such as pallet jacks or hand trucks during merchandise transportation tasks.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Elderly Caregiver
Home Instead
07.2023 - 09.2023
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted disabled clients to support independence and well-being.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Ensured timely completion of errands for clients, including grocery shopping, appointments, and personal affairs management.
- Provided transportation services for clients to attend medical appointments or engage in community activities safely.
- Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
- Promoted independence among elderly clients by teaching them new skills or assisting them in relearning old ones as needed.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Sales Consultant
Progressive Insurance
07.2022 - 02.2023
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Retail Associate
Walmart
01.2018 - 06.2022
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
- Actively participated in team meetings, sharing feedback on sales trends or operational challenges faced on the sales floor.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
- Participated in regular inventory audits, identifying discrepancies and ensuring accurate record-keeping practices were followed.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
Retail Sales Associate
Macy's
08.2015 - 01.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Engaged in friendly conversation with customer to better uncover individual needs.
Retail Sales Associate
Walmart
10.2013 - 01.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Team Member
McDonald's
11.2012 - 10.2013
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Education
Associate Of Arts And Sciences - Business Administration
Germanna Community College
Locust Grove ,VAAssociate's Of Business Administration - Business
Bradman University
Irving, CA Skills
- Workplace Safety
- Store operations
- Supply Chain Coordination
- Upselling strategies
- Critical Thinking
- Problem-Solving
- Merchandise Display
- Inventory Monitoring and Management
- Handheld Scanners
- Basic Mathematics
- Inventory Counts
- Customer Relations
- Safety Compliance
- Clear Communication
Certification
Virginia Personal Lines Insurance License
Timeline
Retail Processor
HomeGoods
10.2023 - Current
Elderly Caregiver
Home Instead
07.2023 - 09.2023
Sales Consultant
Progressive Insurance
07.2022 - 02.2023
Retail Associate
Walmart
01.2018 - 06.2022
Retail Sales Associate
Macy's
08.2015 - 01.2018
Retail Sales Associate
Walmart
10.2013 - 01.2014
Team Member
McDonald's
11.2012 - 10.2013
Associate Of Arts And Sciences - Business Administration
Germanna Community College
Associate's Of Business Administration - Business
Bradman University