Andrea Perea
Peralta
Summary
Insightful Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
27
27
years of professional experience
Work History
Childcare Provider
El Ranchito De Los Ninos
03.2023 - 06.2025
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Utilized positive reinforcement techniques to encourage good behavior.
- Provided emotional support and guidance to children during difficult times.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Assisted in potty training and other daily hygiene activities to support child development.
- Worked with children to develop good cognitive, physical and language skills.
- Enhanced team communication and efficiency, conducting regular staff meetings and training sessions.
- Assisted children with homework and school projects, enhancing academic support.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
Manager
SUBWAY®Restaurants
11.2019 - 04.2023
- Defined clear targets and objectives and communicated to other team members.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional, organized, and safe environment for employees and patrons.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Call Center Customer Service Representative
Client Logic
03.2004 - 07.2005
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted available products and services to customers during service, account management, and order calls.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered constant flow of customer calls with minimal wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved accounting, service and delivery concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Associate
S & J Sporting Goods
01.2003 - 02.2004
- Achieved or exceeded company-defined sales quotas.
- Prepared merchandise for sales floor by pricing or tagging.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Informed customers of promotions to increase sales productivity and volume.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided positive first impressions to welcome existing, new, and potential customers.
Accounts Receivable Clerk
Albuquerque Chemical
06.1998 - 09.2002
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Prepared financial statements to provide results of operations, financial position and cash flow.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Responded to inbound inquiries regarding accounts and payments.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Monitored accounts to verify compliance with payment terms and schedules.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Developed and maintained positive relationships with clients to maximize collections.
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
- Generated monthly accounts receivable reports to submit developments for management review.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Education
No Degree - Medical Assisting
Pima Medical Institute
Albuquerque, NM05.2004
GED -
University of New Mexico
12-2000
Skills
- Quality Standards
- Health and Safety Regulations
- Train Employees
- Team Leadership
- Sales Activities
- Cost Management
- Control of Expenses
- Fire Safety Regulations
- Customer Service
- Order Supplies
- Manage Budgets
- Staff Management
- Verbal and Written Communication
- Greet Guests
- Customer Relationship Management
- Assist Customers
- Performance Tracking and Evaluations
- Managing Terminations
- Managing Cash Register
- Schedule Preparation
- Communication
- Conflict Resolution
- Teamwork and Collaboration
- Budgeting and Cost Control
- Good Listening Skills
- Customer Account Review
- Setting Up Files
- Financial Records and Reporting
- Keyboarding
- Speaking Clearly
- Call Center Operations
- Patience and empathy
- Child supervision
- CPR training
- Positive reinforcement
- Hygiene and cleanliness
- Activity planning
- Meal preparation
- Child development
- Safety awareness
- Housekeeping abilities
- Behavior management techniques
- Emotional development
- Toilet training
- Healthy environments
- Recordkeeping requirements
- Child safety procedures
- Active listening
- Friendly and respectful
- Problem-solving
- Time management
- Multitasking Abilities
- Coordination and teamwork
- Caring and responsible
- Infant care
- Goal setting
- Excellent communication
- Calendaring and scheduling
- Observing and monitoring behavior
- Documentation and reporting
- Educational support
- Child advocacy
Timeline
Childcare Provider
El Ranchito De Los Ninos
03.2023 - 06.2025
Manager
SUBWAY®Restaurants
11.2019 - 04.2023
Call Center Customer Service Representative
Client Logic
03.2004 - 07.2005
Sales Associate
S & J Sporting Goods
01.2003 - 02.2004
Accounts Receivable Clerk
Albuquerque Chemical
06.1998 - 09.2002
No Degree - Medical Assisting
Pima Medical Institute
GED -
University of New Mexico
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