Andrea Perez
Houston,TX
Summary
Experienced ramp agent and trainer dedicated to the success and safety of my peers. Leveraged four years of experience to develop a strong work ethic and achieve career goals. Committed to sharing knowledge and skills with trainees and peers to help them advance their careers while prioritizing safety.
Overview
6
6
years of professional experience
Work History
Ground Operations-Ramp
Southwest Airlines
Houston, TX
11.2019 - Current
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Followed safety procedures while working on the ramp, according to the Ground Ops Manual.
- Ensured Digital Loading Guidelines procedures.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Operated tugs, belt loaders, and forklifts efficiently and safely at airport premises.
- Trained new and current agents on effective and safe ramp duties and skills, as well as updates on new programs.
Front Desk Receptionist
Friendswood Eye Center
Friendswood, TX
06.2018 - 11.2019
- Managed patient check-ins, ensured valid insurance coverage.
- Assisted patients with choosing glasses and processing orders.
- Performed cleaning and minor repairs on frames.
- Offered administrative aid through file management and document reproduction.
Education
High School Diploma -
J. Frank Dobie High School
Houston, TX06-2016
Skills
- Bilingual in English and Spanish
- Personalized Customer Service
- Patience and ability to remain calm in stressful situations
- Knowledge of Aviation FAA Safety Rules and Guidelines
- Excellent Verbal Communication
- Time Management
Objective
Responsible individual looking to fill the position as a flight attendant with the heart of Southwest Airlines. Eager to learn and ready to work hard and attain customer satisfaction through the utilization of my dynamic and warm personality and customer service skills.
Timeline
Ground Operations-Ramp
Southwest Airlines
11.2019 - Current
Front Desk Receptionist
Friendswood Eye Center
06.2018 - 11.2019
High School Diploma -
J. Frank Dobie High School