Andrea Perez
HOUSTON,TX
Summary
Detail-oriented and results-driven administrative professional with over 2 years of experience in office administration, customer service, and client relations. Proven ability to manage complex schedules, maintain confidentiality, and support organizational efficiency using tools such as SAP, Salesforce CRM, Google Suite and Microsoft Office. Strong communication, multitasking, and problem-solving skills with a commitment to providing exceptional support in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Office Administrator/Receptionist
Hinojosa Law
HOUSTON, TX
10.2024 - Current
- Manage the schedule and calender of the managing director
- Prepare and distribute meeting agendas,minutes, and other relevant material
- handle confidential information and documents with discretion and maintain their proper organization
- Prepare documents and letters to be mailed, scanned, faxed, and e-filed.
- Google suite
- Multi-line phone system
- Kept up with clients status to provide updates to Healthcare establishments, insurances, and clients.
Acquisition Agent
NRG/Riverway Business Services
HOUSTON, TX
06.2022 - 09.2024
- Overcame objections with expert knowledge of services and persuasive communication skills.
- Daily use of SAP
- Sales force
- Call auditing
- Assisted with special projects
- Maintained consistent metrics
- kept a high level of knowledge about existing products and services, and learned about new products and services as they come in
- word processing, spreadsheet and database applications
- MS Office
- Outlook
- Managed customer inquiries, requests, and complaints in a timely manner.
- Maintained up-to-date records of client interactions using CRM software.
- Analyzed customer feedback to identify areas of improvement in our services.
- Performed data entry tasks related to maintaining accurate records of customer information.
- Developed relationships with new and existing clients to increase revenue opportunities.
Lead Teacher
The Little Learning Place
Houstonia, TX
09.2020 - 09.2021
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Provided hourly updates to parents through schools portals
- Performed fast paced data entry about students daily
- Developed and implemented strategies to improve student learning outcomes.
- Collaborated with other school staff to ensure that all students have access to a safe and supportive learning environment.
- Facilitated meetings with parents and guardians in order to discuss student progress or behavior issues.
- Participated in weekly faculty meetings by providing updates on departmental goals or objectives.
- Ensured compliance with state standards by incorporating them into lesson plans.
Education
Associates of Business Administration
Houston Community College
Houston, TX01-2025
High School Diploma -
Northside High School
Houston, TX01-2017
Skills
- Verbal Communication
- Organization and Time Management
- Attention to Detail
- Multitasking Abilities
- Good Telephone Etiquette
- Customer Service
- Computer Skills
- Data Entry
- Maintains confidentiality
- Quality Assurance
- Strong Problem Solver
- SAP Experience
- Salesforce CRM
- UAT testing
- Client Relationship Management
- Data Collection
- Adaptability and Flexibility
- Microsoft Office proficiency
- Multi-Line phone system
- Google suite
- Administrative support
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Office Administrator/Receptionist
Hinojosa Law
10.2024 - Current
Acquisition Agent
NRG/Riverway Business Services
06.2022 - 09.2024
Lead Teacher
The Little Learning Place
09.2020 - 09.2021
Associates of Business Administration
Houston Community College
High School Diploma -
Northside High School
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