Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andrea Perez Torres

Willow Grove,United States

Summary

Dynamic and customer-focused professional, excelling in order accuracy and relationship building. Proven ability to enhance customer satisfaction through strong interpersonal skills and attention to detail. Adept at multi-tasking and problem-solving, ensuring efficient operations. Organized and dependable professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Curbside Shopper

Sam's Club
01.2024 - 06.2025

-Walked the store gathering items for customers orders.

-Pack and organize customers orders.

-Dispense the correct order to the customer's car.

-Reschedule customers order delivery.

Sales Associate

H&M
11.2023 - 04.2024

- Restock shelves, prepared for sales, and organized sales floor.

- Provide support to customers inquiries to identify ideal fashion products, and provide recommendations based on customers needs.

- Operated point-of-sape systems, processing sales, refunds, exchange, and distribution of returns to appropriate departments.

- Managed efficient cash register operations.

- Engaged in friendly conversation with customer to better uncover individual needs.

- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Front Desk Receptionist

Penn State University
08.2023 - 12.2023

- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

- Sorted, received, and distributed mail correspondence between departments and personnel.

- Completed data entry and filing to keep records updated for easy retrieval.

- Collected and distributed messages to team members and managers to support open communication and high customer service.

- Organized, maintained and updated information in computer databases.

- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Pool Attendant

Gaylord Palms Resort & Convention Center
05.2022 - 08.2022

- Booking hotel guest for a cabana or a chair on the pool deck.

- Observed recreational users to detect safety concerns and prevent ongoing violations.

- Collected and replenished pool towels while monitoring inventory to minimize loss.

-Operating water park machines.

- Reschedule or change hotel guest cabana.

- Setting up/closing pool deck for opening/closing hours.


Education

Bachelor of Arts - Criminal Justice

Pennsylvania State University
University Park, PA
05-2026

Skills

  • Flexibility
  • Customer service
  • Strong interpersonal skills
  • Relationship building
  • Attention to detail
  • Stocking and replenishing
  • Flexible schedule
  • Decision-making
  • Multi-tasking strength
  • Problem-solving
  • Data entry
  • Phone etiquette

Languages

Spanish
Native or Bilingual

Timeline

Curbside Shopper

Sam's Club
01.2024 - 06.2025

Sales Associate

H&M
11.2023 - 04.2024

Front Desk Receptionist

Penn State University
08.2023 - 12.2023

Pool Attendant

Gaylord Palms Resort & Convention Center
05.2022 - 08.2022

Bachelor of Arts - Criminal Justice

Pennsylvania State University
Andrea Perez Torres
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