Andrea Perry
Hollis Center,ME
Summary
Seasoned Customer Service Supervisor with an unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
9
9
years of professional experience
Work History
Guest Experience Supervisor
EG America
08.2023 - 03.2024
- Enhanced guest satisfaction by consistently delivering exceptional customer service and exceeding expectations.
- Trained new team members on company policies, procedures, and standards, ensuring consistent delivery of high-quality experiences.
- Identified areas of improvement for businesses by analyzing employee interactions, product placement, and overall atmosphere.
- Enhanced customer service quality by conducting thorough evaluations and providing constructive feedback to businesses.
- Increased client satisfaction by efficiently completing mystery shopping assignments within given deadlines.
- Ensured accuracy in data collection by following specific guidelines provided for each mystery shopping assignment.
- Maintained confidentiality of both personal information and assignment details throughout the entire shopping process.
- Identified opportunities for cost savings through thorough analysis of financial data, reducing operational expenses.
- Maintained detailed records of survey responses, ensuring data integrity and easy access for analysis.
- Adhered to strict confidentiality protocols to protect respondent privacy and maintain compliance with industry standards.
- Increased overall accuracy of data collected through meticulous attention to detail during weekly reviews.
- Collaborated with other supervisors to ensure the accuracy of surveys submitted before passing them out to the field managers monthly
Store Manager
Dollar General
06.2020 - 08.2023
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point-of-sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Conducted initial phone screenings as well as in-person interviews.
Customer Service Lead
Mainely Awards
05.2017 - 06.2021
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Mentored staff members to improve their knowledge of company policies, products, and services.
- Maintained up-to-date knowledge of industry trends to better serve customers and offer innovative solutions.
- Enhanced product quality by consistently calibrating and maintaining laser engraving equipment.
- Developed innovative designs using graphic design software to meet client specifications and expectations.
- Maintained a clean and organized workspace, adhering to safety protocols and promoting a professional environment.
- Boosted customer satisfaction by providing exceptional attention to detail in engraving tasks and delivering high-quality results.
- Reduced waste by accurately measuring materials prior to cutting or engraving processes.
- Maintained quality assurance and customer satisfaction objectives.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and delivery information.
- Reduced errors in inventory management by conducting regular audits and updating records accordingly.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Collaborated with new clients to successfully fill their orders to their exact visions.
Shift Leader
HMSHost
07.2015 - 05.2017
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Ordered new supplies and food to maintain service levels.
Education
High School Diploma -
First Arrow Academy
Windham, ME06.2017
Skills
- Complaint Handling
- Exceptional Communication
- Data Entry
- Payment Processing
- Inventory Management
- Teamwork and Leadership
- Analytical Skills
- Attention to Detail
- Professionalism
- Superb Customer Service
- Interviewing and Hiring
- Sales Support
- Proficient in MS Office
Timeline
Guest Experience Supervisor
EG America
08.2023 - 03.2024
Store Manager
Dollar General
06.2020 - 08.2023
Customer Service Lead
Mainely Awards
05.2017 - 06.2021
Shift Leader
HMSHost
07.2015 - 05.2017
High School Diploma -
First Arrow Academy