Andrea Peters
MONTGOMERY
Summary
Customer service professional with proven success, adept at enhancing customer satisfaction through effective conflict resolution and active listening. Skilled in payment processing and maintaining composure under pressure, consistently achieving high first-call resolution rates while fostering loyalty and repeat business. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Circle K
12.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
Foundever
04.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Alorica
09.2023 - 03.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Park Crossing High School
Montgomery, Al07-2018
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Payment processing
- Customer inquiries
- POS system operation
- Refund handling
- Payment collection
- Up-selling techniques
Timeline
Customer Service Cashier
Circle K
12.2024 - Current
Customer Service Representative
Foundever
04.2024 - 08.2024
Customer Service Representative
Alorica
09.2023 - 03.2024
High School Diploma -
Park Crossing High School
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