Andrea Petersen
Santa Rosa Beach,FL
Summary
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Providing quality experiences to customers.
Overview
11
11
years of professional experience
Work History
Food and Beverage Manager
Hilton Sandestin Beach
02.2023 - Current
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Streamlined operations through regular review of processes and implementation of best practices.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
FOH Manager
Jim Shirley Enterprises
10.2017 - 03.2022
- Performed cash handling activities and secured nightly bank deposits.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed all FOH schedules and maintained adequate coverage for all shifts.
- Managed multiple locations in Seaside, including The Great Southern Cafe, The Meltdown, BFF, and Chicken Shack as well as North Beach, Farm and Fire, and The Bay on 331.
- Organized and maintained smallwares orders and inventory.
FOH Manager
Mitchells Fish Market
06.2013 - 10.2017
- Performed cash handling activities and secured nightly bank deposits.
- Purchased wine and cultivated strong vendor relationships.
- Managed schedules to ensure full coverage for all shifts.
- Banquet event coordinator.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Hospitality Administration And Management
University of Louisiana At Monroe
Monroe, LASkills
- Staff Supervision
- Inventory Control Processes
- Standard Operating Procedures Proficient
- Coaching and Training
- Guest Satisfaction
- POS Systems Operations
- Labor Management
- Employee Supervision
- Attention to Detail
- Safe Food Handling
- Organizational Skills
- Scheduling
- Adaptability and Flexibility
Timeline
Food and Beverage Manager
Hilton Sandestin Beach
02.2023 - Current
FOH Manager
Jim Shirley Enterprises
10.2017 - 03.2022
FOH Manager
Mitchells Fish Market
06.2013 - 10.2017
Hospitality Administration And Management
University of Louisiana At Monroe
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