Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANDREA PETERSON

Panama City

Summary

Detail-oriented professional with extensive experience in eligibility determination and insurance verification. Proven ability to assist patients and resolve inquiries efficiently, contributing to improved patient satisfaction and streamlined operations.

Overview

10
10
years of professional experience

Work History

SENIOR PATIENT BENEFIT REPRESENTATIVE

FLORIDA CANCER AFFILIATES
Panama City
10.2024 - Current
  • Assisted patients in understanding benefits and eligibility requirements.
  • Processed patient applications for financial assistance and insurance coverage.
  • Communicated with healthcare providers to verify patient information and benefits.
  • Educated patients on available resources and support programs.
  • Resolved patient inquiries regarding claims, denials, and appeals processes.
  • Investigated discrepancies between billed charges and approved amounts paid by insurers.
  • Reviewed patient records to determine eligibility for benefits coverage.

PATIENT BENEFIT REPRESENTATIVE

Florida Cancer Affiliates
Panama City
04.2022 - 10.2024
  • Verified patient insurance eligibility and coverage details for medical services.
  • Entered and maintained accurate patient data in electronic health record systems.
  • Collaborated with billing departments to ensure timely submission of claims.
  • Reviewed and updated insurance verification processes for efficiency improvements.
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Updated patient and insurance data and input changes into company computer system.
  • Entered data in EMR database to record payer, authorization requirements and coverage limitations.

PATIENT SERVICE COORDINATOR

Florida Cancer Affiliates
Panama City
07.2015 - 04.2022
  • Coordinated patient appointments and managed scheduling for oncology services.
  • Maintained patient records using electronic health record systems accurately.
  • Addressed patient inquiries and resolved issues promptly and professionally.
  • Answered telephone calls to schedule appointments and answer patient questions.
  • Facilitated communication between patients, doctors, and support staff efficiently.
  • Resolved customer service issues in a timely manner according to established policies.
  • Maintained accurate documentation of patient visits and follow-up care plans.
  • Coordinated the release of medical records to third parties upon request.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Processed referrals for specialty care services as needed.
  • Updated patient demographic information as needed in EHR system.

Education

Associate of Science - Health Sciences

Ultimate Medical Academy
Clearwater, FL
11-2015

Diploma - Medical Administrative Assistant

Ultimate Medical Academy
Clearwater, FL
05-2015

High School Diploma -

Bay High School
Panama City
06-1995

Skills

  • Eligibility determination
  • Insurance verification
  • Attention to detail
  • Time management
  • Verbal and written communication
  • Benefits explanation
  • Adaptability
  • Patient education

Timeline

SENIOR PATIENT BENEFIT REPRESENTATIVE

FLORIDA CANCER AFFILIATES
10.2024 - Current

PATIENT BENEFIT REPRESENTATIVE

Florida Cancer Affiliates
04.2022 - 10.2024

PATIENT SERVICE COORDINATOR

Florida Cancer Affiliates
07.2015 - 04.2022

Associate of Science - Health Sciences

Ultimate Medical Academy

Diploma - Medical Administrative Assistant

Ultimate Medical Academy

High School Diploma -

Bay High School

Similar Profiles

CREATE PROFILE