Associate of Applied Science - Business Management
University of The Cumberlands
Williamsburg, KY12.2023
Andrea Phillips
Pittsburgh,PA
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid escalations.
Education
High School Diploma -
Warren Central High School
Bowling Green, KY06.2012
Skills
- Management (4 years)
- Customer Service (10 years)
- Microsoft Office (10 years)
- Cash Handling
- Inventory Management
- Sales
- Scheduling
- Recruiting
- Auditing
- Client Relations and Retention
- Personnel Training and Development
Timeline
Customer Service Manager
04.2021 - Current
Sales Representative
Spectrum
11.2020 - 04.2021
Server and Bartender
Mariah's
08.2015 - 08.2016
Assistant Manager
Ruby Tuesday
11.2013 - 02.2020
Associate of Applied Science - Business Management
University of The Cumberlands
High School Diploma -
Warren Central High School
Work History
Customer Service Manager
04.2021 - Current
- Vault balancing and maintenance duties
- Supervise CSR line
- Exceed daily, weekly, or monthly goals for job position and coaching of CSRs to meet their goals as set by Retail Administration or branch management
- Assist Customer Service Representatives in locating cash discrepancies, manage unusual window transactions and answer difficult customer questions
- Conduct or participate with Banking Center Manager in performance review process for CSR's and resolve grievances
- Conduct Surprise Cash Audits
- Perform monthly assessments on the banking center to obtain an overall sense of the operational stability of the banking center
- Assist new employees with their training and development
- Account research on the bank system, place holds on accounts, transfer funds online and process miscellaneous items
- Providing superior customer service by exhibiting a friendly and professional demeanor at all times
- Operate a teller's window
- Operate to serve the Bank's internal needs
- Daily balancing of ATM Machines; Weekly auditing of ATM's; processing ATM deposits.
Sales Representative
Spectrum
11.2020 - 04.2021
- Sells Spectrum products and services to achieve monthly revenue and sales quotas in Video, Data, and Phone through proactive consultative needs analysis with new and existing customers including development of client centric product solutions
- Enhances the customer experience by speaking with customers to provide information about products or services, enter orders, transfer services or escalate complaints
- Serves as expert and educator to customers on all Spectrum products, services and packages along with competitor's offerings
- Navigate and use various databases and applications to accurately and quickly capture, maintain and retrieve records of customer transactions, inquiries, complaints, or comments, as well as actions taken.
Assistant Manager
Ruby Tuesday
11.2013 - 02.2020
- Calculate future needs in kitchenware and equipment and place orders, as needed
- Manage and store vendors' contracts and invoices
- Coordinate communication between front of the house and back of the house staff
- Prepare shift schedules
- Process payroll for all restaurant staff
- Supervise kitchen and wait staff and provide assistance, as needed
- Keep detailed records of daily, weekly and monthly costs and revenues
- Arrange for new employees' proper onboarding (scheduling trainings and ordering uniforms)
- Monitor compliance with safety and hygiene regulations
- Gather guests' feedback and recommend improvements
Server and Bartender
Mariah's
08.2015 - 08.2016
- Worked in a very high-paced environment
- Earned Shift lead opportunities based on performance
- Upsold orders and beverages
- Provided excellent customer service and ensured that all of my customers were well taken care of
- Problem-solved and resolved customer complaints and issues
- Participated as an excellent team member to accomplish goals and objectives established by thecompany
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview
10
10
years of professional experience
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins