Andrea Phillips
Glens Falls,NY
Summary
Offering compassionate and understanding approach to client interactions, eager to learn and develop in supportive environment. Brings ability to quickly grasp career counseling techniques and effectively utilize communication and organizational skills. Ready to use and develop these skills in Employment Counselor role.
Overview
8
8
years of professional experience
Work History
Family Advocate
Washington County L.E.A.P
04.2024 - Current
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
- Enhanced family support by conducting thorough assessments and identifying specific needs.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Maintained timely documentation of case progress, ensuring clear communication among all involved parties.
- Connected families with essential services such as housing, healthcare, and education opportunities to improve overall quality of life.
Community Care Specialist
Berkshire Farm Center And Services For Youth
05.2023 - 04.2024
- Successfully managed challenging behavioral situations by utilizing de-escalation techniques rooted in empathy.
- Provided supervision and support for children and adults alike during their court ordered visitations.
- Transported children to and from their parental visitations and brought children and parents into the community for their visitation period.
Direct Support Professional
AIM Services, INC.
01.2017 - 04.2024
- Maintained clean, safe, and well-organized environment for the individual.
- Assisted individual with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Assistant Substitute Teacher
Glens Falls City School District
09.2019 - 06.2022
- Assisted lead teacher in designing and executing dynamic lessons, increasing overall classroom engagement.
- Managed classroom behavior effectively using established strategies, creating an orderly atmosphere conducive to learning.
- Developed strong rapport with students, fostering a positive classroom environment conducive to learning.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
Education
Associate of Arts - Humanities And Social Science
Suny Adirondack
Queensbury, NY05.2011
High School Diploma -
Queensbury High School
Queensbury, NY06.2006
Skills
- Aware of Community Resources
- Multicultural Sensitivity
- Effective Communication
- Case Management
American Sign Language
I have a basic knowledge of ASL in which allows me to have simple conversations with spelling out words. I am in the process of attending a continuing education adult ASL course to improve my language skills through ASL.
Timeline
Family Advocate
Washington County L.E.A.P
04.2024 - Current
Community Care Specialist
Berkshire Farm Center And Services For Youth
05.2023 - 04.2024
Assistant Substitute Teacher
Glens Falls City School District
09.2019 - 06.2022
Direct Support Professional
AIM Services, INC.
01.2017 - 04.2024
Associate of Arts - Humanities And Social Science
Suny Adirondack
High School Diploma -
Queensbury High School
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