Andrea Pichardo
Delaware,OH
Summary
Organized professional experienced in coordinating workflow and delegating tasks. Works with upper management to resolve issues and advocates for employee needs. Promotes workplace safety through stringent enforcement of osha requirements.
Overview
4
4
years of professional experience
Work History
Floor Supervisor
Tommy Hilfiger
Sunbury, Ohio
03.2023 - 03.2024
- Drive sales and ensure excellent customer service.
- Supervise, train, and motivate the sales team.
- Maintain visual merchandising and stock standards.
- Oversee cash handling and daily operations.
- Enforce company policies and loss prevention measures.
- Provide feedback to management on team performance and store trends.
- Assist with promotions, events, and shift transitions.
Floor Supervisor
Fossil Inc.
Sunbury, OH
03.2024 - Current
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Monitored sales floor and provided customer service to foster retention and loyalty.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Defined and enforced store procedures in compliance with company policies and procedures.
Sales Lead
Tommy Hilfiger
Sunbury, Ohio
09.2022 - 03.2023
- Support management in achieving sales goals and driving team performance.
- Deliver exceptional customer service and resolve customer concerns.
- Lead by example to inspire and motivate the sales team.
- Assist with floor supervision, team training, and coaching.
- Maintain store standards, including visual merchandising and inventory replenishment.
- Execute opening and closing procedures, including cash handling.
- Ensure adherence to company policies and loss prevention strategies.
Sales Associate
Tommy Hilfiger
Sunbury, Ohio
08.2022 - 09.2022
- Adhered to company initiatives and achieved established goals.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Answered incoming telephone calls to provide store, products and services information.
- Handled returns and exchanges according to company policies.
- Greeted customers and provided exceptional customer service.
- Collected payments and provided accurate change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
Environmental Science - Biochemistry
Ohio Wesleyan University
06.2027
High School Diploma - undefined
Highland High School
06.2023
Skills
- Stock management
- Quality controls
- POS systems operations
- Loss prevention
- Interpersonal conflict resolution
- Customer engagement strategies
- Retail merchandising
- Team leadership
- Employee workflow management
- Performance improvements
- Task delegation
- Performance coaching
- Policy enforcement
- Floor Supervision
- Fluent in both English and Spanish
- Staff coaching
- Employee motivation
- Operations management
Timeline
Floor Supervisor
Fossil Inc.
03.2024 - Current
Floor Supervisor
Tommy Hilfiger
03.2023 - 03.2024
Sales Lead
Tommy Hilfiger
09.2022 - 03.2023
Sales Associate
Tommy Hilfiger
08.2022 - 09.2022
Environmental Science - Biochemistry
Ohio Wesleyan University
High School Diploma - undefined
Highland High School