Andrea Pichler
Tarzana,CA
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
School Operation Manager
LOSD
07.2018 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
IDM Manager
LOSD
07.2014 - 06.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Established team priorities maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Achieved a 98% success rate in managing funds and keeping the budget on track.
- Managed and motivated employees to be productive and engaged in work
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Maintained professional, organized, and safe environment for employees and patrons
- Accomplished multiple tasks within established timeframes
- Maximized performance by monitoring daily activities and mentoring team members
- Onboarded new employees with training and new hire documentation
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Controlled costs to keep business operating within budget and increase profits
- Improved safety procedures to create safe working conditions for workers
Account Manager
Xerox
04.2012 - 05.2014
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Negotiated prices, terms of sales and service agreements.
- Quoted prices, credit terms and other bid specifications.
- Presented professional image consistent with company's brand values.
- Attended monthly sales meetings and quarterly sales trainings.
- Built diverse and consistent sales portfolio.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue
Education
Certification - Business Administration And Management
North Valley Occupational Center - Aviation Center
Mission Hills, CA06.2020
Associate of Arts - Business Administration And Management
Los Angeles Pierce College
Long Beach, CA07.2021
Bachelor of Arts - Business Administration- Accounting
California State University - Channel Islands
Camarillo, CA07.2024
Skills
- Workflow Planning
- SAP Expertise
- Planned Equipment Constraints
- Oracle Database Management
- Supply Chain Distribution
- Staff Management
- Project Development
- Project Management
- Policy and Procedure Implementation
- Mergers and Acquisitions Knowledge
- Interpersonal Communications
- Finance Understanding
- Quantifiable Revenue Increases
- Microsoft Office Expertise
- Budget Development and Management
Affiliations
- Association of Information Technology Professionals
- Toastmasters
- Rotary International
- Parent Teacher Student Association
Certification
- Certified Business Administration
- The 7 Habits of Highly Effective People/ Stephen Covey
- Certified Instructional Device Manager (IDM)
Languages
French
Native or Bilingual
Italian
Limited Working
Spanish
Professional Working
Software Skills
Microsoft
Quick Book
Peachtree Accounting
Excell
Timeline
School Operation Manager
LOSD
07.2018 - Current
IDM Manager
LOSD
07.2014 - 06.2017
Account Manager
Xerox
04.2012 - 05.2014
Certification - Business Administration And Management
North Valley Occupational Center - Aviation Center
Associate of Arts - Business Administration And Management
Los Angeles Pierce College
Bachelor of Arts - Business Administration- Accounting
California State University - Channel Islands
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