ANDREA PICKNEY
Vinton,LA
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Candlewood Suites Hotel. Proven ability to enhance guest relations and streamline front office operations. Skilled in cash handling and appointment scheduling, consistently delivering exceptional service and fostering positive interactions that drive customer loyalty. Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Candlewood Suites Hotel
Orange , TX
03.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected [Type] payments, processed transactions and updated relevant records.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Home Director
Evergreen Life Services
02.2024 - 02.2025
- Improved family satisfaction by implementing consistent routines and structure within the household.
- Created engaging enrichment opportunities tailored to each child''s interests, inspiring personal growth and development outside of academics.
- Facilitated positive home environment by addressing conflicts constructively and promoting open communication among family members.
- Coordinated daily schedules to ensure smooth transitions between activities and appointments for all family members.
- Managed household finances, resulting in reduced expenses and increased savings for the family.
- Developed age-appropriate chore systems, teaching children responsibility while maintaining an orderly home space.
- Implemented healthy meal plans, leading to improved overall wellness for the entire household.
- Administered after-school programs that complemented formal education curriculum while also supporting social-emotional learning objectives.
- Organized and executed family events, fostering a strong sense of community among relatives and friends.
- Oversaw hiring processes for new staff, conducting thorough background checks and interviews to ensure the best possible fit for the family unit.
- Managed medical appointments for all household members, ensuring regular check-ups were conducted as needed per health guidelines established by healthcare professionals.
- Coordinated volunteer efforts within the local community, fostering strong connections between the family unit and their neighbors.
- Collaborated with educational professionals to support children''s special needs requirements, resulting in better school experiences.
- Enhanced children''s academic performance through individualized tutoring sessions and homework assistance.
- Established emergency preparedness plans in collaboration with security personnel, providing peace of mind during unexpected situations or crises.
- Safeguarded family''s privacy and security by implementing comprehensive confidentiality agreements with household staff members.
- Streamlined communication between family members by creating a centralized information hub for scheduling and updates.
- Sourced and hired qualified service providers, maintaining high standards of quality within the household staff team.
- Supervised home maintenance projects, ensuring timely completion with minimal disruption to daily life.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Partnered with local organizations to expand access to social and community services.
- Advocated for social and community service programs to increase awareness and funding.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
DSP II
Evergreen Life Services
03.2023 - 02.2024
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Identified needs and coordinated plans for travel and out-of-town functions.
Shift Manager
Burger King
04.2023 - 12.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Handled emergency situations with calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
Lead Sales Associate
Market Basket
Vinton, LA
07.2022 - 02.2023
- Handled 6 cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Delivered excellent customer service for repeat business and referrals.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted all customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Crew Member
McDonald's
10.2022 - 11.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Cashier
Shop Rite
11.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Front Desk Supervisor
Cobblestone Inn & Suites
08.2020 - 04.2021
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected room deposits, fees, and payments.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Attended staff meetings and brought issues to attention of upper management.
- Kept accounts in balance and ran daily reports to verify totals.
- Resolved guest complaints by addressing issues with rooms promptly.
- Checked guests in out of hotel, made reservations, and processed payments.
- Managed front desk maintenance of client records and lab data.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 8 employees.
Cashier Team Lead
Delta Fuel
12.2017 - 07.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained clean and inviting checkout area, contributing to enjoyable shopping experience for customers.
- Balanced cash drawers at end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Monitored areas for security issues and safety hazards.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
No Degree - Applied Office Procedures
Port Barre High School
Port Barre, LA05-2003
Skills
- Customer service
- Time management
- Listening skills
- Cash handling
- Appointment scheduling
- Verbal and written communication
- Hospitality services
- Front office management
- Sensitive information handling
- Work prioritization
- Initiative-taking
- Guest relations
- Word processing
- Inventory control
- Customer assistance and interaction
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Goals by completing Daily Task with accuracy and efficiency.
- Supervised team of 16 staff members.
Aim to meet all goals at all times!
Certification
- [Applied Office Procedures] Training - 2001-2003
Languages
English
Full Professional
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Crafting and DIY Projects
- Engaging in food photography and sharing culinary creations on social media
- Cooking
- Music
- Fashion and Style
- I enjoy helping others and giving back to the community
- Swimming
- Fashion
Timeline
Front Desk Receptionist
Candlewood Suites Hotel
03.2025 - Current
Home Director
Evergreen Life Services
02.2024 - 02.2025
Shift Manager
Burger King
04.2023 - 12.2023
DSP II
Evergreen Life Services
03.2023 - 02.2024
Crew Member
McDonald's
10.2022 - 11.2022
Lead Sales Associate
Market Basket
07.2022 - 02.2023
Cashier
Shop Rite
11.2021 - 12.2021
Front Desk Supervisor
Cobblestone Inn & Suites
08.2020 - 04.2021
Cashier Team Lead
Delta Fuel
12.2017 - 07.2020
No Degree - Applied Office Procedures
Port Barre High School
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