Andrea Pineda Ráquel

• Owned the full recruitment lifecycle for complex and technical roles, from requisition design through final selection; consistently met KPIs by building qualified pipelines, driving rigorous assessments, and advising stakeholders on best-fit candidates.
• Built executive and technical talent pipelines using LinkedIn Recruiter, UN career platforms, and targeted industry research to secure top-tier candidates.
• Partnered with senior hiring managers to design strategic sourcing plans for emerging technical roles and innovation leadership, aligning recruitment with organizational needs.
• Advised personnel and managers on HR policies, entitlements, and benefits, clarifying complex regulations and ensuring equitable, transparent, and policy-compliant decisions across multiple duty stations.
• Developed a staff support webpage to facilitate smooth transitions during organizational restructuring, minimizing operational disruption while keeping employees informed and supported.
• Redesigned and launched a strategic SharePoint site to centralize onboarding resources, improving structure, accessibility, and consistency of employee onboarding across four country offices.

• Served as HR Emergency Focal Point, rapidly supporting the Regional Emergency Team and Country Offices in identifying and managing surge and staffing needs for Level 1, 2, and 3 emergencies. Coordinated standby agreements, surge deployments, and regional roster management in highly time-sensitive, fast-paced contexts.
• Conducted proactive market mapping using LinkedIn Recruiter, social media campaigns, and industry insights to build leadership and technical talent pipelines across Latin America and Europe.
• Streamlined regional recruitment coordination, advising on vacancy announcements, talent outreach, panel composition, and assessment design; ensuring consistency, compliance, and efficiency across multiple recruitment processes.
• Provided strategic HR advisement to HR focal points in seven Country Offices, Regional Senior Management, and the regional office portfolio on staffing, entitlements, and HR policies. Delivered guidance on disciplinary measures, enabling compliant and well-informed decision-making across the region.
• Led the recruitment of more than twenty international and national positions for the Venezuela Country Office in a span of three months, including the hiring of key unit heads critical to operational delivery and leadership continuity. Ensured competitive, transparent processes and the establishment of a strong, diverse leadership pipeline during a period of heightened organizational need.
• Developed and delivered a comprehensive staffing analysis report for the Venezuela Office, benchmarking KPIs against performance to identify bottlenecks. Recommendations resulted in the creation of an HR task force and strategic role delegation, significantly improving efficiency and reducing time-to-hire.

• Acted as the primary HR advisor for staff and management in the Bulgaria Office, guiding clients through the full employee life cycle with an emphasis on localized policies, entitlements, and workforce planning.
• Strengthened HR operations by contextualizing global policies to the local environment, ensuring compliance while adapting guidance to meet national labor laws and staff needs.
• Enhanced organizational effectiveness by partnering with supervisors to address workforce planning challenges, identify talent gaps, and implement tailored HR interventions.
• Drove employee engagement initiatives, facilitating onboarding, career development discussions, and performance management processes to promote staff growth and retention.
• Served as a trusted liaison between the Country Office and Headquarter HR teams, ensuring timely resolution of sensitive cases and aligning local HR practices with regional strategies.

• Partnered with supervisors and senior stakeholders to manage recruitment and placement processes, including mobility exercises and senior management rotations, ensuring transparency and alignment with UNICEF’s standards.
• Designed and executed the office’s first talent sourcing strategy, attracting diverse, high-potential candidates aligned with UNICEF’s mission to deliver critical programs for vulnerable children.
• Established and managed internal rosters to address short-term staffing needs, significantly enhancing emergency readiness and enabling rapid surge deployment capacity.
• Guided senior management through organizational realignment initiatives, ensuring structural changes were implemented in line with UNICEF policies while supporting staff transitions and minimizing disruption.
• Strengthened learning and performance management systems by establishing the office’s first Learning Committee, supporting supervisors in implementing annual learning plans, identifying skills gaps, and aligning staff development with organizational priorities.
• Provided technical guidance on performance management processes, coaching supervisors on effective feedback and ensuring fair, consistent application of performance standards.
• Promoted a positive workplace culture, driving initiatives for a harassment-free environment and providing proactive advisement to resolve HR-related issues while safeguarding staff well-being and organizational integrity.
• Oversaw consultant management, from recruitment and contracting to monitoring, ensuring compliance with UNICEF rules and regulations.

Regional/International Deployments

• LACRO Stretch Assignment (2018, 2 months): Delivered HR policy guidance across LAC Offices, streamlined consultant/individual recruitment processes, led knowledge-sharing sessions, and reviewed job profiles against ICSC guidelines.
• Haiti L2 Emergency Surge (2021, 3 months): Recruited 11 posts under tight timelines to support emergency operations, ensuring adherence to L2 emergency protocols.
• Bulgaria L3 Emergency Surge (2022, 3 months): Supported the Bulgaria Country Office with expedited recruitment during the L3 emergency, prioritizing efficiency and compliance to strengthen the humanitarian response.

• Creating, developing and leading human resource processes to ensure that we have a successful hiring, onboarding, development as well as off boarding processes in place.
• Coordinating with third parties who provide employee benefits to our company in the US, Hong Kong, and Taiwan.
• Ensuring compliance with all regulatory requirements in the different countries we operate.
• Aiming to create career paths and organizational development within the company.

• In charge of staff recruitment which includes developing job descriptions and job adverts, checking applications, shortlisting, interviewing and providing counsel to managers on candidate selection
• Collaborated with department leaders to identify talent needs and close skill gaps in technical and sales teams through succession planning, performance reviews, and workforce forecasting.
• Liaising with local universities and institution in order to implement internship and company scholarship programs that aim to develop potential candidates and reduce fill-rate for future job openings
• In charge of succession planning for all managerial positions in the company as well as strategic staffing of leadership posts.

• Build connections, both individually and collectively, in the residential community by planning and implementing intentional in-person social interactions and educational programming.
• Demonstrate consistent availability and accessibility to residents.
• Demonstrate a commitment to multiculturalism by striving to create an understanding and inclusive community where individuals have a sense of belonging.
• Collaborate with peers and Building Team members to build community and address concerns.
• Assess and respond to the needs of residents through community engagement, connecting them to campus resources.
• Respond to student concerns and critical incidents with a restorative approach.
• Meet on-call responsibilities by serving in an on-call duty rotation as designated by the Hall Director.
• Maintain the Community Living Standards by addressing and documenting concerns, while modeling personal behavior that is consistent with the Community Living Standards