Andrea Pinedo
Summary
Customer Service Excellence Professional with proven track record of leading high performance teams and delivering outstanding customer experiences. Skilled in resolving complex issues, process optimization, and fostering strong client relationships. Passionate about building relationships and driving continuous improvement to exceed business goals.
Overview
10
10
years of professional experience
Work History
Artist & Business Assistant
Aguilera Arts
01.2023 - Current
- Assist in executing public art commissions, both murals and installations
- Manage client communication, inventory and online orders
- Draft and manage invoices, bids, and receipts
- Assist with exhibits and company pop-ups
Home Preservation Specialist
Wells Fargo Bank
05.2020 - 10.2022
- Advise and assist real estate clients of available solutions to resolve mortgage delinquencies. High volume and complex transactions resulting from COVID-19 Pandemic hardships
- Single point of contact for borrowers
- Loss mitigation through various processes and procedures
- High level of multitasking utilizing several programs and systems at once
Personal Banker
Wells Fargo Bank
02.2019 - 04.2020
- Acquire, build, deepen and retain relationships with mass market consumers.
- Account opening, account servicing, loan officer for both personal and business cliental.
- Build customer relationships through proactive outreach and provide appropriate product & service options to help customers succeed financially
- Worked closely with management to strategize sales and service techniques to increase branch production and customer loyalty.
- Officer Role: review and approve transactions as authorized signer
Customer Service Manager
Wells Fargo Bank, N.A.
12.2014 - 01.2019
- Retail Service Leadership Academy Graduate
- Winner of multiple Customer Service Awards over several consecutive quarters
- Manage daily operations of branch
- Oversee regulatory compliance & risk management adherence for store and employees
- Loss mitigation through policies and procedures
- Review and approve monthly and quarterly reports. Records retention
- Hire, coach, and develop a diverse team of direct reports to execute on company strategies, achieve results and drive business
- Resolve customer escalations while prioritizing customer satisfaction and loyalty.
- Work with internal partners to deliver customer centric experience and drive growth
Skills
- Problem-solving
- Training and mentoring
- Verbal and written communication
- Customer Satisfaction Excellence
Timeline
Artist & Business Assistant
Aguilera Arts
01.2023 - Current
Home Preservation Specialist
Wells Fargo Bank
05.2020 - 10.2022
Personal Banker
Wells Fargo Bank
02.2019 - 04.2020
Customer Service Manager
Wells Fargo Bank, N.A.
12.2014 - 01.2019
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