ANDREA PIRAINO
Scottsdale,AZ
Summary
Highly motivated professional with over 20 years of entrepreneurial, sales and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
31
31
years of professional experience
Work History
Distributor Sales Consultant
Bassett Salon Solutions
Phoenix, AZ
12.2023 - Current
- Generated new business through cold calls, client visits, and referrals.
- Provided technical advice on product features and specifications to customers.
- Resolved customer complaints concerning product quality or service issues.
- Conducted regular training sessions for clients on the use of new products and services.
- Attended trade shows and industry events to promote company's products and services.
- Developed relationships with key accounts to ensure repeat business opportunities.
- Assessed customer needs and provided customized solutions accordingly.
- Responded promptly to inquiries from customers regarding product availability.
- Identified potential business opportunities in untapped markets.
- Reached out to customer leads through cold calling and established positive business and customer relationships.
- Listened to customer needs to identify and recommend best products and services.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
Business Owner
Naomi & Ruth Boutique
Scottsdale, Arizona
11.2020 - 05.2023
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Resolved issues quickly through meticulous research and quick decision-making.
- Devised business and marketing plans and prepared monthly financial reports.
- Set pricing structures according to market analytics and emerging trends.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Examined and inspected stock items for wear or defects.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Maintained professional network of potential clients and business opportunities.
- Executed and created strategic sales plans to expand customer base.
- Performed sales consultations and educated clients on products and services.
- Created and maintained sales environment to support business objectives.
- Attended trade shows for in-person engagement and network building.
- Developed sales plans, goals, strategies and objectives to achieve goals and revenue objectives.
Manager
Pretty Please Boutique
Scottsdale, AZ
05.2018 - 11.2020
- Taught new stylists how to meet operational and sales goals with productive strategies
- Successfully grew revenue by improving sales and customer relationships in 2019
- Implemented marketing campaigns and in store events to increase sales revenue
- Managed day to day operations, including shipment arrivals, inventory management, sales
- Connected with customers daily to understand needs, collect feedback, provide assistance, and ensure repeat business
- Determined efficient work schedules weekly to ensure the customer received the best service
- Created engaging merchandise displays to motivate purchases
- Recognized for exceptional shift performance
- Created excellent shopping experience to cultivate customer loyalty and retention
- Evaluated employee performance
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action
- Used Point of Sale register system to complete transactions
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Holistic Nutrition Coach
WholeHeartLiving
Scottsdale, AZ
11.2012 - 12.2016
- Built rapport with customers to establish business network
- Instructed clients in meal preparation, nutrition therapies and benefits of balanced diet and exercise
- Provided personalized phone counseling on preventative nutrition and weight loss programs
- Developed and presented nutrition education seminars for corporate wellness programs
- Actualized lifestyle management programs at various companies.
HR Manager
Michael Anthony Aveda SalonSpa
Chicago, IL
10.2007 - 10.2012
- Advised managers on strategies for improving policy enforcement and eliminating any concerning behaviors or legal concerns
- Established measures to promote equality in regard to diversity in culture, language, and family circumstances to ensure equal access to opportunity and advancement
- Improved operational efficiencies and tracking by creating filing systems to maintain confidential employee documents and reports
- Oversaw team of 140 employees, eliminating downtime and facilitating schedule adherence
- Conducted employee performance reviews to access strengths and weaknesses keeping feedback positive and constructive
- Boosted staff morale by resolving personnel and management inquiries on new hire activities or ongoing employee relation issues
- Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties
- Sourced and developed sourcing leads to increase recruiting base
- Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits
- Evaluated and updated compensation strategies to offer competitive employment packages and attract top-notch talent
- Built consensus and job satisfaction between management and front-line employees to enhance operations and promote growth.
Academy Director
Michael Anthony Aveda SalonSpa
Chicago, IL
10.1997 - 10.2007
- Designed Academy Program curriculum and instructional materials for classroom teaching
- Oversaw and worked hands on with fellow educators to develop cohesive training plans and improve support for all students
- Successfully helped to grow the company to 140 employees by optimizing the structure of the Academy Program
- Taught exceptional customer service, product knowledge and made catered recommendations to meet client needs
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Executed new training initiative to improve skills and develop leaders from within
- Maintained high level of morale and team-work on production floor through frequent communication with employees
- Oversaw personnel recruitment, performance and scheduling
- Maintained open and professional team relationships to quickly identify and resolve issues
- Coordinated and launched grand openings for new stores.
Master Stylist
Michael Anthony Aveda SalonSpa
Chicago, IL
10.1993 - 10.2007
- Cut, colored, and styled according to client reference photos and desired outcome
- Maintained updated knowledge of industry products, including chemical composition, structure and properties
- Drove retail sales through salon product and service promotion, making catered recommendations to meet client needs
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs
- Created repeat business by developing long-term relationships with regular customers to increase client base by 98%
- Treated customers to extra services such as shampooing and head massage to promote loyalty
- Applied makeup to achieve desired day-to-day and special event looks.
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
- Pre-booked future appointments to increase repeat business.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
Salon Manager
Michael Anthony SalonSpa
Chicago, IL
10.2000 - 10.2002
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections
- Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Trained and mentored team members to achieve optimal performance and meet challenging business targets
- Scheduled employees and made sure all shifts had adequate coverage
- Handled guest complaints, maintaining positive salon experience for all customers
- Cross-sold and up-sold new haircare and skincare products, increasing salon earnings
- Managed all areas of salon operations, including appearance, performance and sales of products
- During tenure, hired, developed and managed more than 20 staff.
Education
Certified Wellness Coach -
Institute For Integrative Nutrition
08.2012
Aveda
Minneapolis, MNVidal Sassoon
United Kingdom, LondonToni & Guy
Dallas, TXHigh School Diploma -
Southfield Christian High School
06.1985
Cosmetology License in -
SEOVEC
05.1985
Skills
- Effective team player
- Goal oriented
- Superior organization skills
- Problem Resolution
- Effective Customer Upselling
- Team Building
- Customer Service
- Team training & Development
- Complaint resolution
- Relationship Building
- People Skills
- Friendly, Positive Attitude
- Good Work Ethic
- Product and Service Knowledge
- Relationship Selling
- Sales Closing
- Promotional Planning
- Customer Retention Abilities
- Store growth planning
Timeline
Distributor Sales Consultant
Bassett Salon Solutions
12.2023 - Current
Business Owner
Naomi & Ruth Boutique
11.2020 - 05.2023
Manager
Pretty Please Boutique
05.2018 - 11.2020
Holistic Nutrition Coach
WholeHeartLiving
11.2012 - 12.2016
HR Manager
Michael Anthony Aveda SalonSpa
10.2007 - 10.2012
Salon Manager
Michael Anthony SalonSpa
10.2000 - 10.2002
Academy Director
Michael Anthony Aveda SalonSpa
10.1997 - 10.2007
Master Stylist
Michael Anthony Aveda SalonSpa
10.1993 - 10.2007
Certified Wellness Coach -
Institute For Integrative Nutrition
Aveda
Vidal Sassoon
Toni & Guy
High School Diploma -
Southfield Christian High School
Cosmetology License in -
SEOVEC