Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Andrea Pitman

Andrea Pitman

San Diego,CA

Summary

Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sr. Operations Admin

FedEx Ground
San Diego, CA
11.2021 - Current
  • Provided clerical support and data entry for various management functions, ensuring timely and accurate processing of information.
  • Organized physical and digital files, improving retrieval efficiency and reducing processing time.
  • Answered multi-line phone systems, resolving customer inquiries and escalating issues as needed, enhancing customer satisfaction

Inbound Call Center Representative

Charter Communications
04.2019 - 06.2020
  • Provided high-level technical support for Spectrum Internet, ensuring uninterrupted service by proactively utilizing diagnostic and monitoring tools.
  • Responded to network problems and stability concerns, handling complex connectivity issues and improving customer satisfaction.
  • Supported Spectrum Apps and websites, resolving technical issues and enhancing user experience.

Data Entry Clerk COC

The Geo Group, Desert View MCCF
10.2018 - 03.2019
  • Performed data entry and maintenance of GEOtrack for Programs, ensuring accurate and timely enrollment and record completion.
  • Organized physical and digital files, improving retrieval efficiency.
  • Assisted Programs Manager with various projects, including ordering office supplies and distributing training materials.

Administrative Assistant to General Manager at LKQ

LKQ
03.2017 - 06.2018
  • Executed advanced clerical and administrative tasks, including data entry and file organization.
  • Managed multi-line phone systems, greeting customers and setting interview appointments, enhancing customer satisfaction and onboarding efficiency.
  • Handled accounts payable and receivable, prepared and entered bills and invoices, and composed memos, ensuring accurate financial records and effective communication.

Fulfillment Associate

Amazon.com
05.2015 - 03.2017
  • Executed packing customer orders, taping, weighing, and preparing for shipment, ensuring timely and accurate processing.
  • Trained new associates on Hazmat, safety, and packing procedures, enhancing team efficiency and compliance.
  • Performed clerical duties, including data entry, spreadsheets, and emailing supervisors, improving communication and record-keeping.

Education

Diploma - Pharmacy Technician

Kaplan University
Riverside
01.2009

High School Diploma -

Lake Elsinore Union High School
Wildomar, CA
01.1996

Skills

  • Clerical expertise
  • Customer service orientation
  • Multi-line phone management
  • Invoice processing
  • Database management
  • Data archiving
  • Effective communication
  • Application support
  • Proficient data entry
  • Time management
  • Document control
  • Problem solving
  • Quality assurance
  • Warehouse operations
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook email
  • Microsoft Calendar
  • Records maintenance
  • Customer relationship management
  • Technical support
  • File organization
  • Detail orientation
  • Email management
  • Accurate data entry

Certification

Security Guard Unarmed, The Bureau of Security and Investigative Services, G-6848246, 07/01/25, 07/01/27

Timeline

Sr. Operations Admin

FedEx Ground
11.2021 - Current

Inbound Call Center Representative

Charter Communications
04.2019 - 06.2020

Data Entry Clerk COC

The Geo Group, Desert View MCCF
10.2018 - 03.2019

Administrative Assistant to General Manager at LKQ

LKQ
03.2017 - 06.2018

Fulfillment Associate

Amazon.com
05.2015 - 03.2017

Diploma - Pharmacy Technician

Kaplan University

High School Diploma -

Lake Elsinore Union High School

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