Andrea Plunk
Castle Rock,CO
Summary
Front Desk Manager that cares for customers and staff. Skilled in phone, computer and office equipment. Known for looking ahead, planning and preparing. Reliable with interpersonal skills and attention to detail.
Effective communication and organizational abilities, ensuring smooth operations and high levels of customer satisfaction.
Overview
10
10
years of professional experience
Work History
Front Desk Manager
Town of Castle Rock
08.2024 - Current
- Greet members, customers and visitors upon arrival, offer assistance, and answer questions to establish strong rapport with returning guests while building new connections with first-time visitors.
- Respond to telephone and in-person inquiries regarding accounts, memberships, registrations, facilities information, sales and patron concerns.
- Assist in training current and incoming staff on correct procedures and facility at the Cantril building
- Maintain an organized workspace at the front desk, contributing to a professional atmosphere that welcome guests upon arrival.
- Opening procedures, including monies, at both the Rec and Cantril facilities.
Childcare - Team Lead
Ascent Church
10.2023 - 08.2024
- Monitored staff & children's activities to verify safety and wellbeing
- Aided the Assistant and Children's Ministry Director in prepping class projects
- Kept abreast on current childcare industry trends through continuous professional development opportunities.
Farm Camp Counselor
Colorado Kid's Ranch
06.2024 - 07.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
Data Entry Temp Work
Access Surgical
03.2021 - 08.2021
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Personal Shopper
The Grocery Fairy
08.2018 - 05.2020
- Memorized store layouts to fulfill orders using shortest, most efficient route.
- Contributed to team objectives in fast-paced environment.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Performed effectively in self-directed work environment
Nanny
Dr. Kris & Tara Hart
01.2015 - 02.2020
- Communicated with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Maintained a clean and organized home environment through regular tidying duties and errands.
- Ensured children's safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Promoted intellectual development through reading, play, and engaging educational activities.
- Transported children to and from school, medical appointments, and extra-curricular activities.
- Taught children basic life skills, manners and personal hygiene.
Second Assistant
Castle Rock Oral & Maxillofacial surgery
08.2018 - 12.2018
- Assisted physician with surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Contributed to office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Education
Associate of Business Administration - Business
North Idaho College
Coeur D'Alene, ID05-2000
High School Diploma -
Hewitt High School
Correspondence05-1997
Skills
- Customer service
- Organizational skills
- Time management
- Data entry
- Attention to detail
- Oral and written communications
- Looking/planning ahead
- Managing /creating accounts
- Registration
- Maintenance requests
- Room/rental setup
- Credit and cash payments
Timeline
Front Desk Manager
Town of Castle Rock
08.2024 - Current
Farm Camp Counselor
Colorado Kid's Ranch
06.2024 - 07.2024
Childcare - Team Lead
Ascent Church
10.2023 - 08.2024
Data Entry Temp Work
Access Surgical
03.2021 - 08.2021
Personal Shopper
The Grocery Fairy
08.2018 - 05.2020
Second Assistant
Castle Rock Oral & Maxillofacial surgery
08.2018 - 12.2018
Nanny
Dr. Kris & Tara Hart
01.2015 - 02.2020
Associate of Business Administration - Business
North Idaho College
High School Diploma -
Hewitt High School
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