Hiking, Camping, Dirt Bike Riding, Traveling all with my family
Andrea Pollock
Gluten Free Baker; Care Giver; Mail And File Clerk; Food Prepper; Sales Representative And Cashier/Customer Service Representative
Spokane Valley,WA
Summary
Dependable, detail-oriented team player with strong organization skills who is hard working and motivated.
Overview
27
27
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Professional Gluten Free Baker
Rise Espresso And Dough Co LlC
Spokane Valley, WA
10.2022 - Current
- Maintained friendly and professional customer interactions.
- Frosted and glazed cakes, cookies, doughnuts, sweet rolls, muffins and scones.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Cleaned and maintained kitchen equipment and oven.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Prepared dough for variety of pastries, cakes and breads.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Determined baking times for various items.
- Followed food safety standards when handling ingredients.
- Managed display cases to verify freshness and attractiveness of products.
- Replenished bakery items in display cases.
- Prepared frostings and other toppings for cakes and pastries.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Care Giver
Department Of Social And Health Services
Spokane, WA
02.2000 - 04.2001
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored clients' overall health and well-being and noted significant changes.
- Completed regular check-ins and progress report for each client.
- Transported clients to and from medical appointments with safety and efficiency.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Recorded status and duties completed in logbooks for management.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided compassionate and patient-focused care to cultivate well-being.
- Scheduled daily and weekly care hours for client caseload.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
Mail And File Clerk
Internal Revenue Service, IRS
Ogden, UT
02.1998 - 12.1999
- Examined, categorized, and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Maintained organized filing system to facilitate easy retrieval of documents.
- Managed incoming and outgoing mail for [Type] team.
- Followed security protocols to protect sensitive and proprietary information.
- Compiled, sorted and filed high volume of documents.
Food Preparer/Cashier
Quizno's Classic Subs
Spokane Valley, WA
09.1998 - 12.1998
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Measured, mixed, and cooked ingredients following directions and nutritional restrictions.
- Coordinated and oversaw food handling following procedures and sanitation standards.
- Followed food preparation and storage guidelines established by Health Department.
- Guaranteed customer satisfaction by quickly delivering orders.
- Transferred supplies and equipment between storage and work areas to support food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Organized and re-stocked various stations and self-service items.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
- Monitored and maintained required food temperatures for safety.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Lifted and carried heavy materials.
- Maintained high personal grooming standards and uniform presentation.
- Maintained composure and work quality while under stress.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Stocked and rotated food items according to expiration dates.
- Assisted in setting up and breaking down kitchen stations.
Sales Representative
Olympic Auto Glass
Spokane Valley, WA
07.1996 - 12.1996
- Developed and implemented sales strategies to increase profits.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Clothing Associate/Cashier
Target
Spokane Valley, WA
04.1996 - 06.1996
- Created stunning displays to capture customer attention. and increase sales.
- Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Cleaned, closed, and secured store at end of shift.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Delivered prompt, friendly service to Target customers in Target store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, identified needs and provided product advice.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Maintained organized store environment to foster pleasant shopping experiences.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Education
High School Diploma -
University High School
Spokane Valley, WA 09.1995 - 06.1997
Skills
Organization and Time Management
Loss minimization
Adaptive and creative
Active listener
Order fulfillment
Money handling abilities
Professional telephone demeanor
Patient care
Multitasking Abilities
Dependable and Responsible
Excellent Communication
Meticulous attention to detail
Organizational skills
Professional demeanor
Teamwork and Collaboration
Gluten-free baking
Time management
Certification
Caregiver; Aging And Long Term Care Of Eastern Washington
Interests
Additional Information
Contact me at: 509-995-1025
Timeline
Professional Gluten Free Baker
Rise Espresso And Dough Co LlC
10.2022 - Current
Caregiver; Aging And Long Term Care Of Eastern Washington
09-2000
Care Giver
Department Of Social And Health Services
02.2000 - 04.2001
Food Preparer/Cashier
Quizno's Classic Subs
09.1998 - 12.1998
Mail And File Clerk
Internal Revenue Service, IRS
02.1998 - 12.1999
Sales Representative
Olympic Auto Glass
07.1996 - 12.1996
Clothing Associate/Cashier
Target
04.1996 - 06.1996
High School Diploma -
University High School
09.1995 - 06.1997