Hiking, Camping, Dirt Bike Riding, Traveling all with my family
Andrea Pollock
Gluten Free Baker; Care Giver; Mail And File Clerk; Food Prepper; Sales Representative And Cashier/Customer Service Representative
Spokane Valley,WA
Summary
Dependable, detail-oriented team player with strong organization skills who is hard working and motivated.
Overview
27
27
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Professional Gluten Free Baker
Rise Espresso And Dough Co LlC
Spokane Valley, WA
10.2022 - Current
- Maintained friendly and professional customer interactions.
- Frosted and glazed cakes, cookies, doughnuts, sweet rolls, muffins and scones.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Cleaned and maintained kitchen equipment and oven.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Prepared dough for variety of pastries, cakes and breads.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Determined baking times for various items.
- Followed food safety standards when handling ingredients.
- Managed display cases to verify freshness and attractiveness of products.
- Replenished bakery items in display cases.
- Prepared frostings and other toppings for cakes and pastries.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Care Giver
Department Of Social And Health Services
Spokane, WA
02.2000 - 04.2001
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored clients' overall health and well-being and noted significant changes.
- Completed regular check-ins and progress report for each client.
- Transported clients to and from medical appointments with safety and efficiency.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Recorded status and duties completed in logbooks for management.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided compassionate and patient-focused care to cultivate well-being.
- Scheduled daily and weekly care hours for client caseload.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
Mail And File Clerk
Internal Revenue Service, IRS
Ogden, UT
02.1998 - 12.1999
- Examined, categorized, and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Maintained organized filing system to facilitate easy retrieval of documents.
- Managed incoming and outgoing mail for [Type] team.
- Followed security protocols to protect sensitive and proprietary information.
- Compiled, sorted and filed high volume of documents.
Food Preparer/Cashier
Quizno's Classic Subs
Spokane Valley, WA
09.1998 - 12.1998
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Measured, mixed, and cooked ingredients following directions and nutritional restrictions.
- Coordinated and oversaw food handling following procedures and sanitation standards.
- Followed food preparation and storage guidelines established by Health Department.
- Guaranteed customer satisfaction by quickly delivering orders.
- Transferred supplies and equipment between storage and work areas to support food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Organized and re-stocked various stations and self-service items.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
- Monitored and maintained required food temperatures for safety.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Lifted and carried heavy materials.
- Maintained high personal grooming standards and uniform presentation.
- Maintained composure and work quality while under stress.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Stocked and rotated food items according to expiration dates.
- Assisted in setting up and breaking down kitchen stations.
Sales Representative
Olympic Auto Glass
Spokane Valley, WA
07.1996 - 12.1996
- Developed and implemented sales strategies to increase profits.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Clothing Associate/Cashier
Target
Spokane Valley, WA
04.1996 - 06.1996
- Created stunning displays to capture customer attention. and increase sales.
- Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Cleaned, closed, and secured store at end of shift.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Delivered prompt, friendly service to Target customers in Target store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, identified needs and provided product advice.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Maintained organized store environment to foster pleasant shopping experiences.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Education
High School Diploma -
University High School
Spokane Valley, WA 09.1995 - 06.1997
Skills
Organization and Time Management
Certification
Caregiver; Aging And Long Term Care Of Eastern Washington
Interests
Additional Information
Contact me at: 509-995-1025
Timeline
Professional Gluten Free Baker
Rise Espresso And Dough Co LlC
10.2022 - Current
Caregiver; Aging And Long Term Care Of Eastern Washington
09-2000
Care Giver
Department Of Social And Health Services
02.2000 - 04.2001
Food Preparer/Cashier
Quizno's Classic Subs
09.1998 - 12.1998
Mail And File Clerk
Internal Revenue Service, IRS
02.1998 - 12.1999
Sales Representative
Olympic Auto Glass
07.1996 - 12.1996
Clothing Associate/Cashier
Target
04.1996 - 06.1996
High School Diploma -
University High School
09.1995 - 06.1997