Andrea Ponoroff
Chatsworth,CA
Summary
Highly organized and results-driven administration professional with over 20 years of experience supporting executive and sales teams and managing office operations. Proven expertise in streamlining procedures, coordinating cross-functional teams, improving client relations,, and delivering exceptional support across corporate environments. Recognized for strong communications, scheduling efficiency, and the ability to lead administrative functions with precision and discretion.
Overview
36
36
years of professional experience
Work History
Senior Project Manager
Bernards Office Furniture Inc
02.1999 - Current
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Supervised and trained a team of 10 support staff and sales people on procedures, policy and software programs creating increased income, higher efficiency, and error reduction,
- Communicated project plans and progress to key salespeople and customers.
- Oversaw a portfolio over 2,000 projects for support and sales teams with budgets over $2,000,000.00 , report progress, and influence positive outcomes for all potential and booked sales.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Maintained schedules to meet key milestones at every project phase.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Monitored project progress, identified risks and took corrective action as needed.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
Executive Administrative Assistant
Transamerica Insurance Company
04.1989 - 01.1999
- Implemented updated policies and practices for organization and monitored effect.
- Handled scheduling for Vice President's calendar and prepared meeting agenda and materials.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Handled confidential and sensitive information with discretion and tact.
- Facilitated training and onboarding for incoming office staff.
- Processed travel expenses and reimbursements for Vice President of Human Resources.
Education
No Degree - Business Law
West Los Angeles College
Culver City, CA09.1980
No Degree - Secretarial
Sawyer School of Business
Santa Monica, CA06-1977
Skills
- Sales & Executive Support & Scheduling
- Office & Facilities Management
- Project Coordination & Vendor Management
- Customer Relationship Management
- Budget Oversite & Expense Reporting
- Staff Training & Onboarding
- Client & Vendor Communication
- Process Improvement
- Calender & Project Planning
- Multi-project management
Accomplishments
- Used Microsoft Excel to develop project tracking spreadsheets.
- Maintained higher revenue by negotiating with vendors and consumers with accuracy and efficiency.
- Achieved higher efficiency and reduced critical errors by introducing ECI TeamDesign and Cyncly 2020 Office for sales & accounting tasks.
- Documented and resolved client, freight and vendor disputes which led to positive outcomes and profitability.
Affiliations
- Daughters of the Nile
Software
Cyncly CAP2020 Office
ECI TeamDesign
Power Point
Microsoft Word & Excel
Adobe Acrobat
Outlook
Google Docs
Teams/WebExZoom
Timeline
Senior Project Manager
Bernards Office Furniture Inc
02.1999 - Current
Executive Administrative Assistant
Transamerica Insurance Company
04.1989 - 01.1999
No Degree - Business Law
West Los Angeles College
No Degree - Secretarial
Sawyer School of Business
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