Andrea N. Poole
Augusta,GA
Summary
Conscientious customer service professional who is always motivated to learn, and grow is seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and independent decision-making sklls, coupled with the ability to make sound judgement. Transferring experience such as solving problems creatively and using tact and diplomacy to achieve win-win outcomes are certain to have a positive impact on the company's success.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Office Manager
Burroughs Remodeling, LLC.
Augusta, Georgia
05.2019 - 07.2022
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Provided highest level of service to the organization by overseeing all the finances of the organization
- Consistently delivered the highest quality customer service.
- Efficiently worked on accounting software to record, store and analyze the information
- Drafted and collected the invoices
- Processed payments on time by gathering supporting information
- Ensured 100% compliance with Federal, State and Company policies, procedures, rule and regulations by implementation of all the relevant guidelines in letter and spirit
- Supervised the day to day operations for smooth processes
- Worked on payroll and calculation of overtime
- Filed the tax returns for the company and administered all tax related affairs.
Insurance Coordinator / Office Manager
Downtown Dental, LLC
Augusta, GA
07.2004 - 11.2012
- Ensured 100% customer satisfaction by delivering exceptional services and prompt response.
- Provided the aid in synchronizing the front and back end of the dental clinic ensuring seamless operations
- Coordinated the treatment plans for the patients and acted as liaison between the dentist and his patients
- Obtained prior authorization and precertification for outpatient procedures. Informed the patients regarding the coverage of the claim, and provided them clarity on insurance coverage and out of packet expenses
- Processed all the insurance claims, prior authorizations, and post treatment follow-ups for timely reimbursement
- Handled all cash flows and managed depositing on daily basis
- Maintained compliance with local, state and federal regulations governing insurance, Medicare and Medicaid requirements.
- Reviewed accounts receivable reports, insurance contracts and weekly and monthly financial reports.
Front End Associate
Kroger Stores
Augusta, GA
09.2001 - 01.2004
- Led and effectively managed all the operational activities at the front end of the store ensuring delivery of exceptional customer service.
- Performed all kinds of financial transactions, paid out and billing
- Scanned items to ring up prices
- Provided post and pre sales services to the customers
- Ensured prompt resolution of customer complaints by following up with relevant departments.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
Bachelor of Arts - Special Education
Grand Canyon University
Phoenix, AZ 01.2022 - Current
Skills
- Self-motivated, proactive, dependable, and responsive
- Strong communication skills, including verbal and written, as well as the ability to interact with all levels of customers and employees
- Quick learner who is flexible and willing to take on new challenges while maintaining a positive attitude
- Ability to prioritize and multi-task with excellent time management skills
- Known within workplace as someone who demonstrates strong teamwork skills, coupled with the ability to work as a team or independently with minimal supervision
- Knowledge of Company operations, policies, and procedures
- Customer Relationship Management Emotionally Intelligent Problem Solving
- Office Management
- CRM Software
- Account and Ledger Reconciliations
- Accounts Payable and Receivable Auditing
- Diligent Follow Through
Timeline
Bachelor of Arts - Special Education
Grand Canyon University
01.2022 - Current
Office Manager
Burroughs Remodeling, LLC.
05.2019 - 07.2022
Insurance Coordinator / Office Manager
Downtown Dental, LLC
07.2004 - 11.2012
Front End Associate
Kroger Stores
09.2001 - 01.2004
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